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Rocket clouds
KEY WORDS by Mind Map: KEY WORDS

1. 10. skill-based routing.

1.1. Synonyms

1.1.1. Experience.

1.2. Definition

1.2.1. Is a call-assignment strategy used in call center to assign incoming calls to the most suitable agent, instead of simply choosing the next available agent.

1.3. Antonyms

1.3.1. Inefficiency.

2. 2 .Scheduling

2.1. Synonyms

2.1.1. arrange, organize, plan, program, timetable

2.2. Definition

2.2.1. Assigning an appropriate number of workers to the jobs during each day of work.

2.3. Antonyms

2.3.1. Belated

3. 9. Reporting analyst.

3.1. Synonyms

3.1.1. Codification.

3.2. Definition

3.2.1. A person who analyzes or who is skilled in analysis.

3.3. Antonyms

3.3.1. Consolidation.

4. 1. Server

4.1. Synonyms

4.1.1. Sufer

4.2. Definition

4.2.1. A computer that make service as access to data file, programs and peripheral device.

4.3. Antonyms

4.3.1. Maintain, establish, initiate.

5. 3. Process map

5.1. Synonyms

5.1.1. Chart.

5.2. Definition

5.2.1. A usually fixed or ordered series of actions or events leading to a result.

5.3. Antonyms

5.3.1. Recession.

6. 8. Revenue generation.

6.1. Synonyms

6.1.1. Profit.

6.2. Definition

6.2.1. An increase usually measured in money that comes from labor, business, or property.

6.3. Antonyms

6.3.1. Change and cost.

7. 4. Retention rate.

7.1. Synonyms

7.1.1. Custody

7.2. Definition

7.2.1. Retention rate is a reverse side of churn rate, which shows the percentage of customers a company has lost over a specific period

7.3. Antonyms

7.3.1. Inability.

8. 7. Quality analyst.

8.1. Synonyms

8.1.1. Specialist.

8.2. Definition

8.2.1. A person who is responsible for maintaining software quality within an organization.

8.3. Antonyms

8.3.1. Expand.

9. 5. Service level

9.1. Synonyms

9.1.1. Service firm.

9.2. Definition

9.2.1. Usually in measurable terms, the services a network service provider furnishes a customer within a given time period.

9.3. Antonyms

9.3.1. Service level agreement.

10. 6. Quality assurance.

10.1. Synonyms

10.1.1. Survey.

10.2. Definition

10.2.1. The processes that ensure production quality meets the requirements of customers.

10.3. Antonyms

10.3.1. Inferior.