Customer Service Training

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Customer Service Training by Mind Map: Customer Service Training

1. Time Management

1.1. Priority Matrix

2. Emotional Intelligence

2.1. 1. Personal 2. Social Competence

3. Personality Styles

3.1. Analytical, Driver,Amiable, Expressive

4. Communication Process

4.1. Basic Principles, Barriers to Communications

5. Conflict

5.1. 5 conflict handling modes

6. Teamwork

6.1. G.R.I.P.S.