Customer Service Training
by Chriselle Charles-Sampson
1. Personality Styles
1.1. Analytical, Driver,Amiable, Expressive
2. Communication Process
2.1. Basic Principles, Barriers to Communications
3. Conflict
3.1. 5 conflict handling modes
4. Time Management
4.1. Priority Matrix
5. Emotional Intelligence
5.1. 1. Personal 2. Social Competence
6. Teamwork
6.1. G.R.I.P.S.
