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Rocket clouds
CPP by Mind Map: CPP

1. Bill placement process

1.1. Document for billing

1.2. Date of Bill placement

2. Transition Meeting

2.1. Kick off Meeting with User, Partner

2.2. Site Preparation

2.2.1. Power Outlet

2.2.2. Network cable or Wifi

2.2.3. Firewall

2.2.4. Location

2.2.5. Lift service

2.2.5.1. Approval

2.2.5.2. Service Hrs.

2.3. Require Support

2.3.1. Open Port for install RM

2.3.2. Print Server for deploy Solution

2.3.3. AD Server ?

2.3.4. Fix IP Address for each Printer

2.4. Final SOW

2.5. Create Customer SLA (Service Level Agreement)

3. Delivery & Deploy

3.1. Basic Training?

3.2. Delivery Plan Phase & Location Management

3.3. Solution Deploy

3.4. Set up RM ( Remote Management Tool)

3.5. Ask customer to sign Acceptance Document

4. Fleet monitoring

4.1. Fleet work well

4.1.1. Check Alert Message

4.1.1.1. HW Fail

4.1.1.2. Network Connection

4.1.2. Check Supply Level

4.1.2.1. Toner Level

4.1.2.2. Ink Lever

4.1.2.3. IM Kit, Drum

4.2. Deliver Supply

4.3. Collect Print volume by Monthly

4.4. Generate Usage Report

4.4.1. By Department

4.4.1.1. By User

5. Billing & Collection

5.1. Cut off date

5.2. Date of Collection, ie, 5,25 of each month

6. Onsite Engineer

6.1. 4 Hrs Onsite BKK, Central City

6.2. 6 Hrs Onsite above 50 Km.

6.3. 1-2 Workday for Island,High Land & Critical Area

7. PM- Preventive Maintenance