1. Com. Process
1.1. Definition
1.1.1. Process in which information, feeling, ideas are expressed and shared as messages sent and received.
1.2. Benefits
1.2.1. Build rapport and trust
1.2.2. Insure good history taling
1.2.3. Facilitie combrehintion of info
1.2.4. ∆patient satisfaction
1.2.5. Decrease hospital stay
1.2.6. Rapid recovery
1.2.7. Save money and time
1.2.8. Reduce suffering and pain
1.3. Elements
1.3.1. Developing idea
1.3.2. Encoding
1.3.3. Developing a message
1.3.4. Selecting The mediam
1.3.5. Transmission of message
1.3.6. Receiving by reciever
1.3.7. Decoding
1.3.8. Feedback
1.4. Notes
1.4.1. Participants not sender, receiver
1.4.2. Context is the environment
2. Com. Sittings
3. Com. Skills
3.1. Verbal
3.1.1. Use language, spoken or written
3.1.2. Recruitments
3.1.2.1. Clear language
3.1.2.2. Appropriate language
3.1.2.3. Sound vocab building
3.2. Nonverbal
3.2.1. Human communication that is not written or spoken
3.2.2. Types
3.2.2.1. Body movement, gesture,posture
3.2.2.2. Head,hand movement
3.2.2.3. Facial expressions
3.2.2.4. Smell, appearance
3.2.2.5. Space, proximity
3.2.2.6. Non verbal aspects of speach
3.2.3. Functions
3.2.3.1. Reinforce or complete the meaning
3.2.3.2. Replace the meaning
3.2.3.3. Regulate the meaning
3.2.3.4. Contradict the meaning
3.3. Listening
3.3.1. Conscious effort to understand the meaning of words , body language and feelings
3.3.2. Listening skills
3.3.2.1. Give him full attention, don't think how to reply
3.3.2.2. Take care of his feelings
3.3.2.3. Consider his confidentiality
3.3.2.4. Opportunity to ask
3.3.2.5. Respect The silence
3.3.2.6. Use verbal and nonverbal com.
3.3.2.7. Clarify what you don't understand
3.3.2.8. Paraphrase what he said
3.3.2.9. Reflect on what he has said
3.3.2.10. Use time effectively
3.3.2.11. Summarize
3.3.2.11.1. Functions
3.4. Gathering info.
3.4.1. Allow us to get good history
3.4.2. Are either
3.4.2.1. Open
3.4.2.2. Close
3.4.3. Uses of questions
3.4.3.1. Proping questions help to express opinions and feelings.
3.4.3.2. Clarifying questions are confirmatory, leading ,or complex
3.4.4. Tips
3.4.4.1. Show your Care
3.4.4.2. One question per time
3.4.4.3. Open questions first
3.4.4.4. Ask questions in deferent ways
3.4.4.5. Respect his feelings
3.4.4.6. Use facilitation and non verbal com.
3.4.4.7. Avoid
3.4.4.7.1. Leading
3.4.4.7.2. Complex
3.5. Giving info.
3.5.1. Sequencing info
3.5.2. Important things first
3.5.3. Simplify
3.5.4. Use aids to promote retaining info.
3.5.5. Direct the flow of info
3.5.6. Use verbal and nonverbal com.
3.5.7. Summarize info
3.5.8. Ask him to summarize instructions
3.6. Verbal
3.6.1. Use language, spoken or written
3.6.2. Recruitments
3.6.2.1. Clear language
3.6.2.2. Appropriate language
3.6.2.3. Sound vocab building
3.7. Nonverbal
3.7.1. Human communication that is not written or spoken
3.7.2. Types
3.7.2.1. Body movement, gesture,posture
3.7.2.2. Head,hand movement
3.7.2.3. Facial expressions
3.7.2.4. Smell, appearance
3.7.2.5. Space, proximity
3.7.2.6. Non verbal aspects of speach
3.7.3. Functions
3.7.3.1. Reinforce or complete the meaning
3.7.3.2. Replace the meaning
3.7.3.3. Regulate the meaning
3.7.3.4. Contradict the meaning
3.8. Listening
3.8.1. Conscious effort to understand the meaning of words , body language and feelings
3.8.2. Listening skills
3.8.2.1. Give him full attention, don't think how to reply
3.8.2.2. Take care of his feelings
3.8.2.3. Consider his confidentiality
3.8.2.4. Opportunity to ask
3.8.2.5. Respect The silence
3.8.2.6. Use verbal and nonverbal com.
3.8.2.7. Clarify what you don't understand
3.8.2.8. Paraphrase what he said
3.8.2.9. Reflect on what he has said
3.8.2.10. Use time effectively
3.8.2.11. Summarize
3.8.2.11.1. Functions
3.9. Gathering info.
3.9.1. Allow us to get good history
3.9.2. Are either
3.9.2.1. Open
3.9.2.2. Close
3.9.3. Uses of questions
3.9.3.1. Proping questions help to express opinions and feelings.
3.9.3.2. Clarifying questions are confirmatory, leading ,or complex
3.9.4. Tips
3.9.4.1. Show your Care
3.9.4.2. One question per time
3.9.4.3. Open questions first
3.9.4.4. Ask questions in deferent ways
3.9.4.5. Respect his feelings
3.9.4.6. Use facilitation and non verbal com.
3.9.4.7. Avoid
3.9.4.7.1. Leading
3.9.4.7.2. Complex
3.10. Giving info.
3.10.1. Sequencing info
3.10.2. Important things first
3.10.3. Simplify
3.10.4. Use aids to promote retaining info.
3.10.5. Direct the flow of info
3.10.6. Use verbal and nonverbal com.
3.10.7. Summarize info
3.10.8. Ask him to summarize instructions