INTRODUCTION TO MANAGEMENT

1. spokesperson

2. management

2.1. process of planning, organising, leading and controlling to achieve goals

2.2. process

2.2.1. planning

2.2.2. organizing

2.2.3. leading

2.2.4. controlling

2.3. performance

2.3.1. performance effectiveness

2.3.2. performance efficiency

2.4. skills

2.4.1. technical skills

2.4.2. human skills

2.4.3. conceptual skills

2.5. roles

2.5.1. interpesonal

2.5.1.1. figurehead

2.5.1.2. liaison

2.5.1.3. leader

2.5.2. informational

2.5.2.1. monitior

2.5.2.2. disseminator

2.5.3. decision making

2.5.3.1. entrepreneur

2.5.3.2. disturbance handler

2.5.3.3. resource allocator

2.5.3.4. negotiator

2.6. levels

2.6.1. top managers

2.6.2. middle managers

2.6.3. first line / lower level managers

3. organisation

3.1. a group of individuals who work together towards common goal

3.2. importance

3.2.1. accomplish objectives

3.2.2. preserve knowledge

3.2.3. serve society

3.2.4. provide careers