Handling Guests' Complaints

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Handling Guests' Complaints by Mind Map: Handling Guests' Complaints

1. Express thanks

2. Apologize

2.1. .........................

2.2. Promise without blame

3. ..............................

4. Provide Solution

4.1. ..................................

4.2. ............................................

4.3. .................................................

4.4. Provide any relevant information

4.5. ..................................................