Call-centre Use Case Map

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Call-centre Use Case Map by Mind Map: Call-centre Use Case Map

1. Price Change should be correct

2. Slot change

2.1. Update Tandem Price Accordingly

3. Adding/ Removing Product

3.1. If deposit zero, Payment Not needed

4. CreateBooking

4.1. Autofilled Data Should be correct

4.1.1. Timeslot

4.1.1.1. Availability

4.1.1.2. Time

4.1.1.3. Tandem Price

4.1.2. Tandem Price

4.1.2.1. Orange Tile

4.1.2.2. Red Tile

4.1.3. Location

4.1.4. Date

4.1.5. Product Section

4.1.5.1. Has products based on location

4.2. Select Source

4.2.1. Fill Customer Info

4.2.1.1. Basic Form validation

4.3. Select Channel

4.4. Select Pick Location

4.5. Edit

4.5.1. Location

4.5.2. Date

4.5.3. Slot

4.6. Saving Booking for later

4.7. Date change should

4.7.1. Reload Slot picker

4.8. Add notes

4.9. Pay Now

4.9.1. Should check for Invalid inputs In

4.9.1.1. Payment Info

4.9.1.2. Customer Info

4.9.2. On Response

4.9.2.1. Or Error modal

4.9.3. On exceeding timelimit

4.9.3.1. Timeout modal

5. ViewBooking

5.1. Create Notes

5.1.1. On timeslot

5.1.2. On booking

5.2. Broadcast In a timeslot

5.2.1. Using email

5.2.2. Using SMS

5.3. Timeslot

5.3.1. View Price

5.3.2. View Availability

5.4. Enable/Disable CreateBooking Icon Only Based on

5.4.1. Flag in API

5.4.2. Past Date or Not

5.5. Date Change

5.5.1. Using calender

5.5.2. Using Arrow Buttons

5.6. Location Change

5.7. Booking Card

5.7.1. View Customer Name

5.7.2. View Products brought number

5.7.3. View Notes created

5.7.4. View total tandems booked

5.8. Click '+' icon lead to Create Booking

6. UpdateBooking

6.1. Either Success modal

6.1.1. On 'Okay' click go to Update Screen

6.2. Validate Autofilled Data

6.2.1. Products

6.2.1.1. Price

6.2.1.1.1. Quantity

6.2.1.2. Credits ( Green Tiles )

6.2.2. Customer Info

6.2.2.1. On Success should

6.2.2.1.1. Show Remove Suspension

6.2.2.1.2. On ViewBooking Page Show 'Suspended' Badge

6.2.2.2. System Generated Note

6.2.3. Source

6.2.4. Channel

6.2.5. Notes

6.2.6. Date

6.2.7. Slot

6.2.8. Pick Location & Time if present else should be 'None'

6.2.9. Location

6.3. Suspend

6.3.1. Show Error/Success Modal

6.4. Undo

6.4.1. should reload booking to initial state

6.5. Customer Info Edit

6.5.1. Should toggle input fields

6.5.1.1. On change

6.5.1.1.1. Save Enabled

6.5.1.1.2. Undo Enabled

6.6. Picker's Info Edit

6.6.1. Date

6.6.1.1. Should reload slot

6.6.1.1.1. Should Update Tandem Price if changed

6.6.2. Slot

6.6.2.1. Should Change pickup time if selected

6.6.3. Pick Up Location

6.7. Should Enable 'Save' if Tandem Price do not Change Enable 'Pay Now'

6.8. Edit Product

6.8.1. Product Price

6.8.2. Product Quantity

6.8.3. Drop

6.8.4. Combination of Above

6.8.4.1. Should Enable 'Undo'

6.9. Refund

6.10. Pay Now

6.10.1. Correct Previous Payment Method

6.10.2. Form Validation For New Method

6.11. Combination of Above 3

6.12. Save