Coaching skills

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Coaching skills by Mind Map: Coaching skills

1. Effective response

1.1. SBI - Best complements

1.1.1. S_Situation: dicuss on a specific situation

1.1.2. B_Behaviour: discribe good behaviours in that situation

1.1.3. I_Impact: discribe how well these behaviours effect you & others

1.2. SBIA- Not criticize but give comment

1.2.1. S_Situation: dicuss on a specific situation

1.2.2. B_Behaviour: discribe behaviours that should be improved in the future

1.2.3. I_Impact: discribe how could these behaviours effect you & others & find out its root causes

1.2.4. A_altanative: unify & commit to implement the solution or plan to improve

2. Effective question

2.1. Open question

2.1.1. to encourage wider discussion, ideas, solution,....

2.1.2. Two-way communication

2.2. Closed question

2.2.1. To double check the information, to start or finish the conversation

2.2.2. One - way communication

2.3. Leading question

2.3.1. To lead the respondent towards a certain desired positive or negative route.

2.4. Funnel question,...

3. Effective listening

3.1. 3O (3M)

3.1.1. Open your mind (Mở tâm trí)

3.1.1.1. Listen & repeat/ summarize their stories

3.1.2. Open your heart (Mở trái tim)

3.1.2.1. Listen & copy their emotions/ feeling

3.1.3. Open your soul (Mở tấm lòng)

3.1.3.1. Listen & respond by sharing your feeling, how their story affect you?

4. 7 Coaching principles

4.1. 1. Support Commitment from a Coach

4.2. 2. Open & Justice Conversation between a coach & coachee

4.3. 3. Honest, open-hearted & trust relationship

4.4. 4. Focus on what coachee is thinking & experiencing

4.5. 5. Believe that the coachee absolutely can do better

4.6. 6. Not a coach but a coachee is a person who find out excellence solutions

4.7. 7. A coachee can take his responsibility for what he did

5. GROW model

5.1. Goal

5.1.1. S_Specific

5.1.1.1. What ?

5.1.1.2. Why ?

5.1.1.3. Who ?

5.1.2. M_Measurable

5.1.2.1. How?

5.1.2.2. Standards/ criterias?

5.1.3. A_Achievable

5.1.3.1. Can we do it?

5.1.3.2. Which resources do we need?

5.1.4. R_Realistic

5.1.4.1. Is this goal suitable? important? worth?

5.1.5. T_Timeline

5.1.5.1. When will you complete this goal?

5.2. Reality

5.2.1. What are you doing?

5.2.2. What is your problem?

5.3. Option

5.3.1. What is your solution for this issue?

5.3.2. Is there any better solutions?

5.3.3. Is it the best solution? Why should we choose this option?

5.4. Will you do it?

5.4.1. How can we do this?

5.4.2. What is your plan?

5.4.3. How do you commit to do?

6. Relationship Coach - Coachee

6.1. 3G

6.1.1. Good gesture copy (Giống điệu bộ)

6.1.1.1. How your face looks like?

6.1.1.2. smile, tired, sad, surprise,....

6.1.2. Good behaviour copy (Giống cử chỉ)

6.1.2.1. What body language tells?

6.1.2.2. point the finger, frown at somebody, chewing gum,...

6.1.2.2.1. GROW model

6.1.3. Good appearance copy (Giống dáng vẻ)

6.1.3.1. How is your appearance in general?

6.1.3.2. calm, friendly, open-hearted, in a hurry...