1. Back to Work
1.1. Dealing With Loss
1.1.1. Cross-training
1.1.2. Job and task rotation
1.1.3. Personnel redundancy
2. Managing Crisis Communications
2.1. Crisis Communications
2.1.1. keeping organization functioning during and after a crisis
2.2. Avoiding unnecessary Balm
2.2.1. Examine Vulnerabilities
2.2.2. Manage Outrage to Defuse Blame
2.2.3. Questions to help avoid blame
3. Succession planning
3.1. Elements
3.1.1. 1.Alignment with strategy
3.1.2. 2.Identifying positions
3.1.3. 3.Identifying candidates
3.1.4. 4.Developing successors
3.1.5. 5.Integration with routine processes
3.1.6. 6.Balancing SP and operations
3.2. Approaches
3.2.1. Operationally Integrated Succession Planning
3.2.1.1. More Visible Approach/ No Need to make special provisions
3.2.2. Crisis-Activated Succession Planning
3.2.2.1. Concealed version of SP
4. CM in Organisation
4.1. Terms
4.1.1. Crisis response
4.1.2. Disaster management plans
4.1.3. Crises arrive at organizations
4.1.4. types
4.1.4.1. Sudden crisis
4.1.4.2. Smoldering crisis
4.1.5. Humanitarian assistance
4.1.6. Crisis management planning
4.2. Misconceptions
4.2.1. Misunderstanding and reality
5. Preparing for CM
5.1. General Guidline
5.2. Organising Team
5.2.1. CM planning committee
5.2.2. CM planning team
5.2.3. CM operations team (CM team)
5.2.4. team members
5.3. Success Factors
5.3.1. Leadership
5.3.2. Speed of response
5.3.3. A robust plan
5.3.4. Adequate resources
5.3.5. Funding
5.3.6. Caring and compassionate response
5.3.7. Excellent communications
5.4. Developing Plan
5.4.1. Crisis management team structure
5.4.2. Responsibility and control
5.4.3. Implementation
5.4.4. Crisis management protocols
5.4.5. Crisis management plan priorities
5.4.6. Appendices
5.5. Training And Testing
5.5.1. Emergency Roster Test
5.5.2. Tabletop Exercises
5.5.3. Simulation
5.5.4. First Aid Training
5.5.5. Other Crisis Management Preparations
5.5.5.1. Emergency kits
5.5.5.2. ID cards
5.5.5.3. Medical alert tags and bracelets
6. Post- Crisis Trauma
6.1. Employee Assistance Programs
6.2. Post-traumatic stress disorder
6.3. Immediately After Crisis
6.3.1. Dealing with Families