1. NON-ASSIST
1.1. APPLICATION RCVD
1.1.1. SAME PROCESS AS AFDC, JUST NEED THE CP'S PAYSTUBS, APPLICATION, CP SIGN THE UNIFORM SUPPORT PETITIOENR AND GT
1.2. NO APPLICATION RCVD
1.2.1. CLOSE OUT THE CASE
1.3. FAMILY VIOLENCE INDICATOR
1.3.1. WORKER COMPLETES THE FORM
1.3.2. CP SIGNS THE FORM
2. AFDC
2.1. BATCH PRINT
2.1.1. GT PRINTS W/ APPT LTR IF NON-ASSIST CASE
2.1.1.1. CHECK NCP'S ADDRESS
2.1.1.1.1. POSTAL
2.1.1.1.2. T3 TO OOS ASKING IF LIMITED LOCATE SERVICES
2.1.1.1.3. CANNOT PROCEED W/O VERIFIED NCP'S ADDRESS
2.1.1.2. UPDATE INTR
2.1.1.2.1. EVEN WITH AN ADRESS WITH C IN PADD FOR NCP'S ADDRESS
2.1.1.3. CHECK CN
2.1.1.3.1. B/C FROM DHS IN CN?
2.1.1.3.2. NO B/C OR B/C UNCLEAR?
2.1.1.4. GENERAL TESTIMONY
2.1.1.4.1. GT OBLIGOR & OLBIGEE HIGHLIGHTED
2.1.1.4.2. PERSONAL INFO
2.1.1.4.3. UPDT (UPDATE GENERAL TESTIMONY)
2.1.1.4.4. CK URSU AND AFDC SCREEN SO CASE WON'T CLOSE
2.1.1.5. CP-NON-COOP
2.1.1.5.1. IF CP FAILS TO RESPOND BY APPT DATE
2.1.1.6. AFDC FURTHER RESEARCH
2.1.1.6.1. CS
2.1.1.6.2. MED
2.1.1.6.3. CP'S INCOME
2.1.1.6.4. AP'S INCOME
2.1.1.6.5. COURT RECORDS
2.1.1.7. CP APPT
2.1.1.7.1. APPT
2.1.1.7.2. AFTER SENDING OUT THE APPT LETTER
2.1.1.7.3. CHILDREN'S B/C
2.1.1.7.4. MEDICAL INSURANCE CARDS
2.1.1.7.5. CP APPT
2.1.1.7.6. CS ORDERS
2.1.1.7.7. MARIAGE CERTIFICATE
2.1.1.7.8. DIVORCE DECREE
2.1.1.7.9. CUSTODY DOCS
2.1.1.7.10. LAST THREE PAY STUBS
2.1.1.7.11. T3 TO CHILD(REN)'S BIRTH STATE OR WHERE CHILDREN HAVE BEEN
2.1.1.7.12. MEDICAL > UPDATE 'INSU SCREEN'
2.1.1.7.13. UPDATE URSU
2.1.1.7.14. AFTER CP APPT COMPLETED
2.1.1.8. CHECK KEIKI
2.1.1.8.1. CHILDREN
2.1.1.9. CHECK TANF PERIODS
2.1.1.9.1. CASE TYPE CHANGES
2.1.1.9.2. CHECK HAWI
2.1.1.9.3. CHECK CPSS IF CHILDREN WERE IN FOSTER CARE
2.1.1.10. ENTER EXISTING ORDER AFTER OOS DEBT IS RECEIVED
2.1.1.10.1. DO NOT ENTER FROM THE START OF THE ORDER
2.1.1.10.2. CHECK HAWI, ENSURE CASE TYPE IS CORRECT
2.2. WHEN FILED ORDER IS RCVD
2.2.1. PROCESS RESP SCREEN
2.2.1.1. UPDATE FIUP WITH THE OOS DOCKET # & FILE DATE OF THE ORDERS
2.2.1.2. WILL TAKE YOU TO DEXO SCREEN
2.2.1.3. TRNAMISSTAL TO CP WILL PRINT; MAIL ORDER TO CP
2.2.2. CHECKS OBS
2.2.3. SCAN IN CN
2.2.4. REVIEW FOR PAYMENTS EVERY 30 DAYS
2.3. DURING APP, OOS ORDER ALREADY EXISTED
2.3.1. ENTER THE ORDER FROM THE COMM DATE OF THE OOS ORDER
2.3.1.1. CHECK THE CASE TYPE W/ HAWI
2.3.1.1.1. IF INCORRECT, HAVE A KAREN H CHANGE THE CASE TYPE
2.3.2. OBTAIN A CAB/M2M FROM OOS
2.3.2.1. DO OBS REVIEW, NOTATE AFDC PERIODS
2.3.2.1.1. INSTRUCT SDB TO BREAK OUT THE CCNS AND CCNT ARREARS
2.3.3. IF OOS AGENCY WAS UNAWARE OF HI TANF PDS
2.3.3.1. SDB TO CREDIT ALL THE PAYMENTS RECEIVED FROM THE OOS AGENCY
2.3.3.2. CALL OOS IF OK TO SEND HI TANF PD & IF OOS AGENCY WILL REFLECT THE ARREARS OWED TO HI
2.3.3.3. REQUEST FOR OOS FOR A CAB/M2M
2.3.3.3.1. DO OBS REVIEW, NOTATE AFDC PERIODS
2.3.3.4. IF OOS DEBT CALC SHOWS $0.00 ARREARS OR NOT ENOUGH ARREARS TO COVER FOR THE HI AFDC PD THEN NEED TO REFER CASE TO THE DHS FRAUD UNIT IF NO CS PAYMENTS WERE REPORTED AS RECEIVED BY CP
3. IC STEPS
3.1. HOW MANY CHILDREN?
3.2. INITIAL DOCS
3.2.1. B/C
3.2.1.1. PATERNITY EST'D?
3.2.2. CS AND MED EST'D FOR ALL CHILDREN?
3.3. INTERVIEW
3.3.1. STATES CP HAS BEEN?
3.3.2. STATES NCP HAS BEEN?
3.3.2.1. ____
3.3.2.1.1. POSTAL VERIFICAION RCVD ON LAST KNOWN ADDRESS?
3.3.3. WAS CP ON ASSISTANCE WITH OOS?
3.3.4. IS CP ON ASSISTANCE IN HI?
3.4. OOS ORDER WAS EST'D AT THE REQUEST OF
3.4.1. HI
3.4.1.1. MONTH AFTER CP ON TANF
3.4.1.1.1. RECONCILE OOS PAYMENT HIST
3.4.2. OOS
3.4.2.1. START OF THE ORDER
3.4.2.1.1. RECONCILE PAYMENT HIST
3.4.3. CP
3.4.3.1. MONTH AFTER HI APP
3.4.3.1.1. RECONCILE PAYMENT HIST
3.5. OOS ORDER EST'D; START OF OBS
3.5.1. DATE OF TANF IN HI (STATE OBS CURRENT MONTH IF BENEFITS PAID-OUT) FWD
3.5.1.1. ENSURE OOS PAYMENT HISTORY ADDRESSES
3.5.1.1.1. ARREARS OWED TO OOS
3.5.1.1.2. ARREARS OWED TO CP
3.5.1.1.3. THAT ARREARS S/B OWED TO HI (IF THERE IS AN OVERLAP"
3.5.1.1.4. PRIOR ARREARS (INCLUDING INTEREST) SHOULD BE REDUCED TO JUDGMENT BY ISSUING STATE
3.5.2. DATE OF APPLICATION (START OBS THE FOLLOWING MONTH) FWD
3.5.2.1. OBTAIN OOS PAYMENT HIST
3.5.2.1.1. SDB TO CREDIT PAYMENTS
3.5.3. IF LAST ORDER AJUDICATES THE ARREARS, THEN ENTER ARREARS & CS FWD
3.6. NO CS ORDER; REQ EST
3.6.1. ASK OOS TO EST CS FROM THE DATE OF CP'S APP OR THE DATE CP WENT ON ASSISTANCE
3.7. REDIRECT
3.7.1. IF CP MOVED BUT NCP REMAINS IN ISSUING STATE
3.7.1.1. IF NCP MOVED FROM ISSUING STATES
3.7.1.1.1. HI SHOULD ASK ISSUING STATE TO KEEP THE CASE OPEN UNTIL OTHER JURISDICTION REG/ENF THE ISSUING STATE'S ORDER
3.8. REQ INITIATING STATE TO ZERO OUT CP'S PORTION AND REINITIATE FOR NCP'S CURRENT STATE TO ENF ARREARS OWED TO CP & HI
3.8.1. REQ FOR OOS PAYMENT HISTORY FROM ISSUING STATE
3.8.1.1. PAYMENT HISTORY CONTINUES FROM ISSUING STATE TO HI PAYMENT HIST IN CASE OF AUDIT (WHERE CP IS)
3.9. WA ORDER
3.9.1. CP AND NCP WERE IN WA
3.9.1.1. THEN CP MOVED TO HI AND NCP MOVED TO CA
3.10. COMM
3.10.1. AFDC
3.10.1.1. START THAT MONTH IF TANF PAID OUT THAT MONTH (CAM BE LOWER THAN THE ORDERED AMOUNT)
3.10.2. NON-ASSIST
3.10.2.1. START CS THE MONTH AFTER THE APPLICATION
3.10.3. OOS DEBT CALC (PRIOR ARREARS)
3.10.3.1. WILL SHOW HOW MUCH ARREARS IS OWED TO CP
3.10.3.1.1. HI CSEA WILL NEED TO-DO AN OBS REIVEW TO DETERMINE HOW MUCH OF THE CP ARREARS IS OWED TO HI
3.10.3.2. HI SHOULD INFORM OOS WHEN CHILD WAS ON TANF IN HI
3.10.3.2.1. OOS PAYMENT HIST SHOULD REFLECT THE TIME PERIOD ARREARS ARE OWED TO HI
3.11. SUSPENSION OF CS
3.11.1. CHILD WENT TO LIVE WITH FATHER
3.11.1.1. WHAT KIND OF DOCS DO WE NEED TO SUSPEND CS?
3.11.1.1.1. HI ORDER; CSEA NEEDS HI COURT ORDER
3.11.1.1.2. IF OOS HAS CEJ, IT'S UP TO THEM; MAYBE NO COURT ORDER NEEDED; JUST FOLLOW OOS' PAYMENT HIST