Customer Service

CUSTOMER SERVICE

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Customer Service by Mind Map: Customer Service

1. Service Delivery

1.1. Resourcing

1.1.1. Skill sets

1.1.1.1. Training

1.1.1.2. Traineeship

1.1.2. Delegations/Authorisations

1.2. Software

1.2.1. SynergySoft

1.2.1.1. Customer Service Module

1.2.1.1.1. Training

1.2.1.1.2. Expand usage

1.2.1.2. Receipting

1.2.1.3. Access

1.3. Online solutions

1.3.1. GIS Mapping

1.3.2. Online Permits, Searches and Payments

1.4. Courier Run

1.4.1. Mail

1.4.2. Banking

1.4.2.1. Cash Reconciliations & Collection

1.5. Transportation Service

1.5.1. Funeral Arrangements

1.5.2. Cemetery Enquiries

1.5.3. Map updates

1.6. Information Service

1.6.1. Events

1.6.2. Secretarial Services

1.6.3. Tourism enquiries

1.6.4. Complaints/Enquiries

2. Operational Hours

2.1. Staffing requirements

2.1.1. Admin Support

2.1.1.1. Rosters

2.1.1.2. Skill sets

2.2. Telephone Support

2.2.1. After Hours service

2.2.1.1. Insight Call Centre

2.2.2. Phone Directory

2.2.3. Messaging Service

2.3. Opening Hours

2.3.1. Transactional based

2.3.2. Meet and Greet

3. Layout

3.1. Ergonomic

3.2. Customer Friendly

3.2.1. Disability friendly

3.3. Security

3.3.1. One Way Window

3.3.2. Cash Draw

3.3.3. Duress System

4. Service Initiatives

4.1. Staff Inductions

4.2. Customer Service Culture

4.2.1. "Work in my Shoes" initiative

4.3. Customer Service Module

5. Communication Feeds

5.1. Networking with teams

5.2. Surveys