1. Emergency call comes in
1.1. Prospect info intake
1.1.1. Referral Source
1.1.1.1. Google
1.1.1.2. Yelp!
1.1.1.3. Personal Referral, if yes provide name
1.1.1.4. Other, please specify
1.1.2. Home phone
1.1.3. Cell phone
1.1.4. E-mail address
1.1.5. Water Category
1.1.5.1. Clean / Cat 1
1.1.5.2. Grey / Cat 2
1.1.5.3. Black / Cat 3
1.1.6. Property Address
1.1.7. Insurance claim?
1.1.7.1. Yes
1.1.7.1.1. Insurance carrier name
1.1.7.1.2. Claim number (not mandatory)
1.1.7.1.3. Adjuster name and contact info (not mandatory)
1.1.7.2. No
1.1.7.3. Still deciding
1.1.8. Year property built?
1.1.8.1. Before 1980
1.1.8.1.1. Schedule asbestos testing
2. Action steps
2.1. Assign a Project Manager and schedule an onsite assessment
2.1.1. Assess damage
2.1.1.1. How long?
2.1.1.1.1. If started more than 3 days ago (72 hours) - use Mold Remediation Protocol
2.1.1.2. Site diagram
2.1.1.3. Moisture map
2.1.1.4. Pictures
2.1.1.5. Drying strategy / equipment needed
2.1.2. Provide preliminary estimate
2.1.3. Contents Pack-out?
2.1.3.1. Yes
2.1.3.1.1. Schedule
2.1.3.2. No
2.1.4. Get service agreement / Direction of Payment form signed
2.1.4.1. Schedule an emergency service crew
2.1.4.1.1. Work path protection
2.1.4.1.2. Contents manipulation
2.1.4.1.3. Drying chamber
2.1.4.1.4. Demolition (if needed)
2.1.4.1.5. Setup drying equipment
2.1.4.1.6. Monitor drying process
2.1.4.1.7. Post-mitigation testing?
2.1.5. Assign Sparkle invoice number
2.1.6. Provide customer access to Project Portal
2.1.7. Collect EMS (emergency services) payment
2.2. Collect emergency mitigation payment
2.3. Provide Restoration SOW to homeowner & insurance company
2.4. Customer signs restoration service agreement
2.4.1. Collect restoration deposit
2.5. Schedule Restoration Trades
2.5.1. Plumbing
2.5.2. Electrical
2.5.3. Insulation / drywall
2.5.4. Painting
2.5.5. Cabinetry
2.5.6. Countertop fabricator
2.5.7. Flooring
2.5.8. Finish carpentry
2.5.9. Appliance installation
2.5.10. Post-construction cleaning