Big Picture GGA

Big Picture of Company

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Big Picture GGA by Mind Map: Big Picture GGA

1. IT

1.1. Support

1.2. Troubleshooting

1.3. Inventory

2. Finance

2.1. Travel Expenses

2.2. Petty Cash

2.3. Monthly Expenses

3. Operaciones

3.1. Site Performance

3.2. DSAT

3.3. CSAT

3.4. Employee Budget

4. Cafeteria

4.1. Orders

4.2. Reports

5. Project Management

5.1. Registry Revisions

5.2. Registry Form

6. B.I. Tools

6.1. Reports

6.2. Graphics

7. Training

7.1. Evaluations

7.2. Resource Filtering

7.3. Knowledge Base

7.4. RIT

8. Human Resources

9. Talent Aquisition

9.1. Criteria Selection (80%)

10. Client

10.1. New

10.2. Current

11. SOW

12. Job Description

12.1. Restrictions

12.2. Requirements

13. Job Application

13.1. Background

13.2. Interviewer

13.3. Historic Logs

13.4. Files / Attachments

13.5. Credentials

13.5.1. GGA

13.5.2. Client

14. Interviews

14.1. Feedback

14.2. Evaluations

14.3. Archivo

14.4. Historico

15. Oferta Laboral

15.1. History Log

16. On Boarding

16.1. Company

16.2. Processos

16.3. Cuentas y Accesos

17. Head Count

17.1. Employee

17.1.1. Info

17.1.2. Client Info

17.2. Nomina

17.3. Bonos

17.4. Status

17.5. Changes

17.6. Carrer

17.7. Survey Out

18. Five9

18.1. Checkins

18.2. ACD Queue

18.3. AGT State

19. Workforce

19.1. Reports

19.1.1. RTA

19.1.2. Horarios

19.1.3. Master Form

19.1.4. Nomina

19.1.5. Bonos

19.1.6. Forecast VS Real

19.1.7. Call Per Cost

19.1.8. Agent Performance

19.1.9. Overtime

19.1.10. Cap. Planner

20. QA

20.1. Master QA

20.2. Feedback

20.3. Evaluations

21. Scoreboard / Dashboard

21.1. Agent

21.2. Campaign / Client

21.3. KPI

22. Coaching

22.1. Indiv. Performance

22.2. Feedback

22.3. Reports

23. Development

23.1. Skillsets

23.2. Carrer

23.3. Training

24. Purchasing

24.1. Requisitions

24.2. Inventory

25. Extra Mile