Big Picture GGA
by Juan Fernandez
1. Finance
1.1. Travel Expenses
1.2. Petty Cash
1.3. Monthly Expenses
2. Operaciones
2.1. Site Performance
2.2. DSAT
2.3. CSAT
2.4. Employee Budget
3. Cafeteria
3.1. Orders
3.2. Reports
4. B.I. Tools
4.1. Reports
4.2. Graphics
5. Client
5.1. New
5.2. Current
6. SOW
7. Job Description
7.1. Restrictions
7.2. Requirements
8. Head Count
8.1. Employee
8.1.1. Info
8.1.2. Client Info
8.2. Nomina
8.3. Bonos
8.4. Status
8.5. Changes
8.6. Carrer
8.7. Survey Out
9. Five9
9.1. Checkins
9.2. ACD Queue
9.3. AGT State
10. Workforce
10.1. Reports
10.1.1. RTA
10.1.2. Horarios
10.1.3. Master Form
10.1.4. Nomina
10.1.5. Bonos
10.1.6. Forecast VS Real
10.1.7. Call Per Cost
10.1.8. Agent Performance
10.1.9. Overtime
10.1.10. Cap. Planner
11. QA
11.1. Master QA
11.2. Feedback
11.3. Evaluations
12. Scoreboard / Dashboard
12.1. Agent
12.2. Campaign / Client
12.3. KPI
13. Extra Mile
14. IT
14.1. Support
14.2. Troubleshooting
14.3. Inventory
15. Project Management
15.1. Registry Revisions
15.2. Registry Form
16. Training
16.1. Evaluations
16.2. Resource Filtering
16.3. Knowledge Base
16.4. RIT
17. Human Resources
18. Talent Aquisition
18.1. Criteria Selection (80%)
19. Job Application
19.1. Background
19.2. Interviewer
19.3. Historic Logs
19.4. Files / Attachments
19.5. Credentials
19.5.1. GGA
19.5.2. Client