Chapter 8: Performance Management and Appraisal

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Chapter 8: Performance Management and Appraisal by Mind Map: Chapter 8: Performance Management and Appraisal

1. 1. Employee Engagement for a Committed Workforce

1.1. Performance Management

1.1.1. A goal-oriented process

1.1.2. Training has a direct tie-in to achieving organization effectiveness

1.2. Employee engagement

1.2.1. The level of commitment workers

1.2.2. Willingness

1.2.3. Engagement is found in employees' minds, hearts and hands

1.2.4. Positive culture

2. 2. Performance Appraisal

2.1. Uses of Performance Appraisal

2.1.1. Human Resource Planning

2.1.2. Recruiment and Selection

2.1.3. Training and Development

2.1.4. Career Planning and Development

2.1.5. Compensation Programs

2.1.6. Internal Employee Relations

2.1.7. Assessment of Employee Potential

3. 3. Performance Appraisal Environment Factors

3.1. Performance Appraisal Process

3.1.1. Identify specific performance appraisal goals -> Establish performance criteria and communicate them to employees -> Examine work performed -> Appraise performance -> Discuss appraisal with employee

4. 4. Establish Performance Criteria (Standards)

4.1. Traits, Behaviors, and Competencies

4.2. Goal Achievement

4.3. Improvement Potential

5. 5. Responsibility for Appraisal

5.1. Immediate Supervisor

5.2. Subordinates

5.3. Peers and Team Members

5.4. Self-Appraisal

5.5. Customer Appraisal

5.6. Performance Appraisal for Telecommuters

5.7. Appraisal Period

6. 6. Choosing a Performance Appraisal Method

6.1. 360-Degree feedback evaluation menthod

6.2. Rating scales method

6.3. Critical incident method

6.4. Essay method

6.5. Work standards method

6.6. Ranking method

6.7. Forced distribution method

6.8. Behaviorally anchored rating scale method

6.9. Results-based system

7. 7. Problems in Performance Appraisal

7.1. Appraiser discomfort

7.2. Lack of objectivity

7.3. Halo/horn error

7.4. Leniency/Strictness

7.5. Central tendency

7.6. Recent behavior bias

7.7. Personal bias (Stereotyping)

7.8. Manupulating the evaluation

7.9. Employee Anxiety

8. 8. Characteristics of an Effective Appraisal System

8.1. Job-Related criteria

8.2. Performance expectations

8.3. Standardization

8.4. Trained appraisers

8.5. Continuous open communication

8.6. Conduct performance reviews

8.7. Due process

9. 9. Legal Implicaitons

9.1. Result from negative evaluations

9.2. Mistakes in appraising performance and decisions based on invalid results can have serious repercussions

10. 10. Appraisal Interview

10.1. Scheduling the interview

10.2. Interview structure

10.3. Use of Praise and Criticism

10.4. Employees' role

10.5. Concluding the interview