Avaya International Engage 2019

Notes from Avaya Engage 2019, Dubai. See https://talkingpointz.com/avaya-engage-dubai

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Avaya International Engage 2019 by Mind Map: Avaya International Engage 2019

1. Key Messages

1.1. To Partners

1.1.1. Cloud leads to agility and innovation

1.1.2. Break into new markets

1.1.3. Chart a path to the cloud

1.1.4. Avaya is a cloud company

1.2. Customers

1.2.1. use Tech for Innovative Advantage

1.2.2. Dubai Police Awards

2. General

2.1. Atlantis Hotel, Dubai, UAE

2.2. Audience

2.2.1. Day 1 Partners

2.2.2. Day 2 customers

2.3. For More Information

3. Major Themes

3.1. Cloud

3.1.1. CCaaS

3.1.1.1. Coming to UAE next Qtr

3.1.1.2. CCaaS is broader than CC

3.1.1.2.1. New Channels

3.1.1.2.2. SLAs

3.1.1.2.3. Payment Gateways

3.1.1.2.4. Security

3.1.1.2.5. Compliance

3.1.1.2.6. Networking

3.1.1.2.7. Performance Mgmt

3.1.1.2.8. AI

3.1.2. Spaces

3.1.2.1. Conferencing

3.1.2.1.1. Audio

3.1.2.1.2. Video

3.1.2.2. File Sharing

3.1.2.3. Web App

3.1.2.4. Freemium

3.1.2.5. Included with subscription pricing

3.1.3. ReadyNow

3.1.3.1. Productized fast path to Priv Cloud

3.1.3.1.1. UC

3.1.3.1.2. CC

3.1.3.2. Convenient

3.1.3.3. Automated

3.1.3.4. Hybrid

3.1.4. CPaaS

3.1.4.1. Expanding Internationally (was Zang US)

3.1.4.2. Built Spaces with Avaya CPaaS

3.1.5. RingCentral

3.1.5.1. UCaaS

3.1.5.2. Details Coming

3.1.5.3. Avaya Cloud Office by RC

3.1.6. Cloud or Not

3.1.6.1. Subscription Pricing

3.1.6.1.1. Opex

3.1.6.1.2. UC and/or CC

3.1.6.1.3. Path to the cloud

3.1.6.1.4. Monthly or Annual Payments

3.1.6.1.5. Includes Updates

3.1.6.1.6. Flex up to 20%

3.1.6.2. Onespace

3.1.6.2.1. Universal frontend

3.1.6.2.2. Web Based

3.1.6.2.3. Innovative

3.1.6.2.4. Employee Sat

3.1.6.3. DaaS

3.1.6.3.1. Avaya endpoint rental program

3.1.6.3.2. Expanding to Europe

3.1.6.3.3. Phones and Headsets

3.2. Innovation

3.2.1. Dubai Police Awards

3.2.2. Ecosystem

3.3. Growth

3.3.1. Prem to Cloud

3.3.2. Overall

3.4. AI

3.4.1. Customer centricity

3.4.2. Employee Engagement

3.5. Gratitude and Respect

3.5.1. Awards

3.6. Cloud Broadens Opportunities

3.6.1. CC is evolving into many adjacencies

3.6.2. Creating a larger partner opportunity

4. Observations

4.1. Impressive Partner Ecosystem

4.2. Innovative Hardware

4.2.1. CU360

4.2.1.1. Getting Auto Tracking

4.2.1.2. Use Vantage Phone for Control

4.2.2. Headsets

4.2.2.1. Quick/universal connetors

4.2.3. Vantage Phones

4.2.3.1. Modular

4.2.3.2. Colorful

4.2.3.3. Wireless

4.2.3.4. With or Without Camera

4.2.3.5. Open SIP fits RC

4.2.3.6. V3.0 Coming Soon

4.2.4. new

4.2.4.1. Video Room equipment

4.2.4.2. DECT phone

4.3. Complementary News

4.3.1. Google AI for CC - GA

4.3.2. H3 Dynamics

4.3.2.1. Uses Avaya comms with drones

4.3.2.2. Audio/video to CC

4.4. Avaya International

4.4.1. Team

4.4.1.1. Focused on Customer Satisfaction

4.4.1.2. Low Turnover

4.4.1.2.1. Staff

4.4.1.2.2. Customers

4.4.1.3. Much more than Sales

4.4.1.3.1. Leading CCaaS

4.4.1.3.2. OneSpace

4.4.1.3.3. IoT

4.4.1.3.4. Security

4.4.2. Channel Partners

4.4.2.1. Healthy

4.4.2.2. Sophisticated

4.4.2.3. Global

4.4.3. Customers

4.4.3.1. BIG

4.4.3.1.1. Arma dei Carabinieri (Itlay)

4.4.3.1.2. Dnata

4.4.3.1.3. AssisTT (BPO)

4.4.3.1.4. PPG

4.4.3.1.5. Dubai Police

4.4.3.1.6. Dubai NXB

4.4.3.2. Global

4.4.3.3. Innovative

4.4.3.3.1. Industrial Bank of Korea

4.4.3.4. Complex

4.4.3.5. Loyal

4.4.4. Growing

4.4.4.1. Esp

4.4.4.1.1. Russia

4.4.4.1.2. China

4.4.4.1.3. UAE

5. Concerns

5.1. Decline in revenue due to aaS

5.1.1. RingCentral

5.1.2. DaaS

5.1.3. Subscription Pricing

5.1.4. CCaaS

5.2. Spoken?

5.3. UCaaS

5.3.1. RC is a new Revenue Opportunity

5.3.2. Will RC fit with current partners?

5.3.3. Migration tools

5.4. Spaces v Glip

5.5. Delivery Credibility

5.6. CTO and CMO

5.7. AI

5.7.1. Affinity MIA

5.7.2. Google AI for CC unproven

5.7.3. ACI (Intelligent Wire)