1. Importance Of Satisfaction & Morale In Workplace
1.1. >Job Satisfaction - Degree of enjoyment >Morale - Overall attitude >Turnover
2. High Priorities For Today’s Workforce
2.1. >Family Orientation >Sense of Community >Quality of Life Issues >Volunteerism >Autonomy >Flexibility & Nonconformity
3. CONTROLLING- Controlling is the process of measuring performance and taking action to ensure desired result
3.1. Important of Controlling
3.1.1. 1. It facilitates Co-ordination 2. It Helps In Planning 3. Protecting The Workplace
3.2. Process of Controlling
3.2.1. 1.Establishing standards 2.Measuring performances 3.Comparing the actual performance with standard performance 4.Take necessary action
3.3. Three Types of Control
3.3.1. Feedforward Control Concurrent Control Feedback Control
4. MOTIVATION - Forces affecting people behaviours
4.1. The Model of Employee Motivation Theories
4.1.1. *Classical Theory/Scientific Management *Behavior Theory *Contemporary Motivational Theories; -Human Resources Model ( Theories X and Theories Y ) -Maslow’s Hierarchy of Needs Model -Two-factor Theory (Hygiene and Motivation) -Expectancy Theory
4.2. Strategies for Enhancing Job Satisfaction and Morale
4.2.1. - Reinforcement/behavior modification - Management by objectives - Participative management and empowerment - Job enrichment and job redesign - Modified work schedules
5. LEADERSHIP
5.1. Managerial Styles - Patterns Of Management Behavior In Dealing With Employees
5.1.1. - Autocratic Style - Democratic Style - Free-Rein Style