Exceptional Employment Experience

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Exceptional Employment Experience by Mind Map: Exceptional Employment Experience

1. Communication

1.1. Information

1.1.1. FAQ

1.1.2. Clearing House

1.1.2.1. Shared calendar

1.1.2.1.1. holidays

1.1.2.1.2. events

1.1.2.2. Hours of operation

1.1.2.3. Not I drive

1.1.2.4. List file path/name on documents so they are easy to find

1.1.3. Employee newsletter

1.1.3.1. acknowledge accomplishments

1.1.4. New employee Onboarding

1.1.4.1. Organizational structure

1.1.4.2. History

1.1.4.3. Mission + Vision

1.2. Manner

1.2.1. Boundaries - who what when

1.2.2. Increase listening skills

1.2.3. Expectations for communication between departments

1.2.4. No yelling/Be sweet

1.2.5. Reference material/guidance to help with what should be said, emailed, or written

1.3. Messages

1.3.1. Emails

1.3.1.1. send to who - why need to know

1.3.1.2. use subject lines

1.3.1.3. do not reply all if no need to

1.4. Intra-organizational

1.4.1. Better and consistent flow from Leadership/Departments re any changes

1.4.1.1. (establish who is responsible for which type of communication)

1.4.1.2. (establish touch points/targets and timing so info reaches parties/staff consistently

1.4.1.3. better communication among leadership

1.4.2. Departments have manuals, policies, procedures, expectations

1.4.3. Use available tools consistently

1.4.3.1. Teams

1.4.3.2. One Note

1.4.3.3. Cloud

2. Genuine Authentic Relationships

2.1. Activities

2.1.1. more pot lucks and picnics

2.1.2. staff retreat not on Saturday

2.1.3. more happy hours and activities

2.1.3.1. non-drinking

2.1.3.2. arts & crafts

2.1.4. bonding activities like scavenger hunts, team activities, escape room (competitions?)

2.2. Staff relations

2.2.1. Radical Candor

2.2.2. Confidentiality

2.2.3. Don't be messy/triangulation

2.2.4. Boundaries

2.2.4.1. staff/staff, staff/patients

2.2.5. improve wellness to encourage more employee bonding

2.2.5.1. between different departments

2.2.5.2. make sure all departments are represented

2.2.5.3. staff support groups/staff processing groups

2.2.6. normalize using pronouns upon meeting

2.2.7. Conflict resolution

2.2.8. Regular manager check-ins/one-on-ones

2.2.9. a resource with directory, photos, hobbies of staff

2.2.9.1. support each other's outside work hobbies

2.3. Self reflection/care/growth

2.3.1. Decompress time

2.3.2. Understand your audience

2.3.3. Holding our challenges/short comings

2.3.4. Mentors

2.3.5. Golden rule

3. Compensation & Benefits

3.1. Earnings

3.1.1. Merit based raises

3.1.1.1. self-evaluation as part of process

3.1.2. Bonuses

3.1.2.1. in addition to COLA

3.1.2.2. tied to meeting goals/billing

3.1.2.3. whole department/agency get bonuses for meeting team goals

3.1.2.4. clearly defined how to achieve

3.2. Professional Advancement

3.2.1. upward mobility/career ladder/opportunities to grow & move within Allies

3.2.2. Relevant traiings

3.2.3. Tuition reimbursement

3.2.4. Allowance for professional development

3.2.5. Sabbaticals

3.3. Benefits

3.3.1. Healthcare

3.3.1.1. no copay on RX

3.3.1.2. Consistent low premium (for dependents?) and low deductable

3.3.2. Increase retirement match

3.3.3. Expenses

3.3.3.1. subsidized parking/free parking

3.3.3.2. car insurance for case managers

3.3.3.3. discounted bus passes

3.3.3.4. cell phone reimbursement for staff without agency phone

3.3.4. Broader Categories

3.3.4.1. More Swag

3.3.4.2. project in Kitchen (?)

3.3.4.3. Fancy and/or informal parties

3.3.4.4. discounts at community businesses

3.3.4.5. rolling white board (?)

4. Resources

4.1. IT

4.1.1. better database/intergrated

4.1.2. intranet/Sharepoint

4.1.3. user friendly I drive

4.1.4. less access in Athena - permissions

4.2. Training

4.2.1. evidence based training

4.2.2. manuals/policy guides

4.2.3. one person to manage all traiings

4.2.4. credentialing/continuing education

4.2.5. follow-up and follow through on trainings

4.3. Environmental

4.3.1. parking for staff clients

4.3.2. parking/loading zone

4.3.3. less noise/thicker walls

4.4. People

4.4.1. HIPAA officer for investigations and procedures

4.4.2. More staff for testing

4.4.3. Pantry

4.4.3.1. more volunteers

4.4.3.2. all staff help with delivery

4.5. Informational

4.5.1. manual explaining departments

4.5.2. Job descriptions

4.5.3. shadowing in departments

4.5.4. policy guides

4.6. Security

4.6.1. Doorbell intercom

4.6.2. Better cameras

4.6.3. more security measures

4.6.4. conduct security risk assessment

4.7. External

4.7.1. more community connections

4.7.2. sharing space with other agencies

5. Transparency

5.1. Board

5.1.1. Who is on Board

5.1.2. Relationship between Board and Staff

5.1.3. Open Board Meetings

5.2. Financial

5.2.1. How are grants etc. being spent

5.2.1.1. use visual guides

5.2.2. How to receive merit based raise

5.3. Reporting or Sharing Information

5.3.1. Share departmental information with all departments regarding policies and changes

5.3.2. Goals for Allies moving forward

5.3.3. More meaning and/or explanation of reports

5.3.4. How Allies handles or is handling bad PR

5.3.5. How access is limited on professional (or positional?) need

5.3.5.1. reciprocal transparency

5.3.6. Method to ask questions anonymously

5.4. Staffing & Structure

5.4.1. Make positions available internally before public

5.4.2. Positions

5.4.2.1. Job descriptions

5.4.2.2. Salary (ranges?)

5.4.2.3. Qualifications

5.4.2.4. How training is managed

5.4.2.5. Who has access to Athena, Awards, and why?

6. Contribution to Something Larger

6.1. Volunteering

6.1.1. allow staff to spend number of work days/hours volunteering locally

6.1.2. as a group staff volunteer at lunch/dinner

6.1.2.1. not only HIV

6.1.3. coordinate with other agencies to volunteer

6.2. Targeted Initiatives

6.2.1. Youth

6.2.1.1. engagement and training that is youth specific

6.2.1.2. after school open free hangout and learn

6.2.2. Being visible in communities where clients exist and rural

6.2.2.1. going where need is

6.2.2.1.1. clinic van

6.2.2.1.2. street medicine

6.2.2.1.3. (telehealth)

6.2.2.2. Barber shop next door

6.2.3. Women of Color

6.2.3.1. offering childcare while at clinic/receiving services

6.2.3.1.1. partner with Brightside

6.2.3.2. educating in community

6.2.4. Train trainers - client peer support

6.3. Mission driven

6.3.1. demonstrating LGBTQ+ competant care

6.3.2. dismantling HIV stigma

6.3.3. preservation of mission statement

6.3.4. Transcare services

6.3.4.1. generate ideas

6.3.5. international program expansion (or involvement?)