1. Problem
1.1. American Government is not functioning well
2. Underlying believes
2.1. we believe in government
2.2. we believe the civilized society cannot function effectively without effective government
2.3. we believe people who work in the government are not the problems; the system is
2.4. we believe this is not a problem of liberal or conservative
2.5. we believe in equity--in equal opportunity for all Americans
3. 10 Principles
3.1. 1) steer, not row
3.1.1. 1.Catalytic Government
3.1.1.1. P30 cuomo quote
3.1.1.2. P32 those who steer has more power over the destination than those who row
3.1.1.3. P34 seperate decision from operation
3.1.1.3.1. about public employees
3.1.1.4. p44 the third sector： non-profit/volunteers
3.1.1.5. p45 privatization?
3.1.1.5.1. gov't and business all have merits
3.1.1.5.2. again, the dynamics of the service provision system is key
3.2. 2) empower communities to solve their own problems rather than simply deliver services
3.2.1. 2.Community-Owned Government
3.2.1.1. p 52 Empower vs Serve/ client vs citizen
3.2.1.1.1. Case of Kenilworth and Kimi
3.2.1.1.2. p66-70Mcknight's contrast btw communities and service professionals
3.2.1.1.3. p71-73 problems
3.2.1.1.4. react to problems vs solve problems
3.2.1.1.5. p74 nicely written about how Americans are tired of elections and officials
3.3. 3) encourage competition rather than monopolies
3.3.1. 3.Competitive Government
3.3.1.1. the case of Phoenix garbage bid--lost first 3, win back all in 10 years
3.3.1.1.1. it's about competition vs monopoly, not public vs private
3.4. 4) be driven by missions, rather than rules
3.4.1. 4. Mission-Driven Government
3.4.1.1. P115, metaphor of boat, and the case of British watching napoleon
3.4.1.2. p113-114 Mission-driven vs. rule driven
3.4.1.3. P117 mission-driven budget: from spend it or lose it to save it and invest it
3.5. 5) be results-oriented by funding outcomes rather than inputs
3.5.1. 5. Result-oriented government
3.5.1.1. P143 perfect illustration of result oriented measure
3.5.1.2. Not possible in old days because limitation in tech, no possible And many ways to measure results
3.5.1.3. P145 council don't need to rule managers cos they only worry about results now
3.5.1.4. P146 power of performance measurement
3.6. 6) meet the needs of the customer, not the bureaucracy
3.6.1. 6. Customer-Driven Government
3.6.1.1. Who are the customers
3.6.1.1.1. For DOT, is it drivers and mass-transit riders or highway builders?
3.6.1.2. p180 Putting customers in the driver seat
3.6.1.3. p194 nice ending
3.7. 7) concentrate on earning money rather than spending it
3.7.1. 7. Enterprising Government
3.7.1.1. Enable and use savings as innovation fund seed
3.7.1.2. p217 Many government don't know how much it cosets to provide services and thus unintentionally subsidize the rich like in golf court, softball teams
3.8. 8) invest in preventing problems rather than curing crises
3.8.1. 8.Anticipatory Government
3.8.1.1. p220 gov't so used to service provision, they solve problem by provide the victims with more services/personnel and never elect to prevention
3.8.1.2. p222 prevention: solve problem rather than react after fact
3.8.1.2.1. the case of fire prevention and health care
3.8.1.3. p229 gov't with foresight
3.8.1.3.1. political system so fragmented to find the common interest
3.8.1.3.2. p233 strategic planning
3.8.1.3.3. p235 quote
3.8.1.3.4. p236: political system that hinders long term planning--federal
3.8.1.3.5. p237 long term budgeting
3.8.1.3.6. p241 interdepartmental budgeting
3.8.1.3.7. p248 need to reform political system
3.9. 9) decentralize authority
3.9.1. 9.Decentralized Government
3.9.1.1. p251 things simply work better if those working ... have the authority to make many of their own decisions
3.9.1.2. p259 Participatory Management
3.9.1.3. Flattering Org
3.10. 10) solve problems by influencing market forces rather than creating public programs
3.10.1. 10.Market-Oriented Government
3.10.1.1. interesting example of FDR's New Deal: FHA's new mortgage with only 20% mortgage as positive
3.10.1.2. information age pushed the trend towards market-oriented government
3.10.1.3. p285 the problems with programs
3.10.1.4. p290 how gov't restructure market
3.10.1.5. p301 market based regulatory policies
3.10.1.6. p306 market within public sector: edu system
3.10.1.7. balancing market with community
3.10.1.7.1. market create inequality
4. How to
4.1. Example of education system
5. Emerging practices in America
5.1. Entrepreneurial Government
5.1.1. market-oriented: more guiding, less direct participation
5.1.2. Should not run like a business
5.1.3. Market is only one half of the answer, the other half is community--the people