1. Six Sigma
1.1. method provides organizations tools
1.1.1. improve capability
1.1.2. defect reduction
1.1.3. improvement in profits
1.1.4. employee morale
1.2. philosophy
1.2.1. measure
1.2.2. analyze
1.2.3. improve
1.2.4. control
1.2.4.1. input/output
1.3. set of tools
1.3.1. qualilitive
1.3.2. quantitative
1.3.3. statistical process control
1.3.4. control charts
1.3.5. failure mode
1.3.6. analysis
1.3.7. process mapping
1.4. methodology
1.4.1. identify problem
1.4.2. long-lasting solution
1.5. metrics
1.5.1. performance means 3.4 defects per million opportunities
1.6. lean-six sigma
1.6.1. fact-based
1.6.2. data driven
1.6.3. create competitive advantage
1.6.4. apply when variation and waste exist
1.6.5. customer satsifaction
2. Total Quality Management (TQM)
2.1. Primary Elements
2.1.1. customer focused
2.1.1.1. level of quality
2.1.2. total employee involvement
2.1.2.1. common goal
2.1.3. process centered
2.1.3.1. thinking (internal/external)
2.1.4. integrated system
2.1.4.1. vertical/horizontal
2.1.4.2. small/big
2.1.5. strategic & systemic approach
2.1.6. continual improvement
2.1.6.1. analytical & creative
2.1.7. fact based decision making
2.1.8. communication
3. Certification Catalog
3.1. ASQ certification
3.1.1. demonstrate
3.1.1.1. proficiency
3.1.1.2. comprehension
3.1.2. 18 certifications
3.1.2.1. biomedical auditor
3.1.2.1.1. system/reports
3.1.2.1.2. manage/control
3.1.2.2. calibration technician
3.1.2.2.1. repair/maintain
3.1.2.2.2. establish standards
3.1.2.3. HACCP (food safety auditor)
3.1.2.3.1. exam. question, evaluate, report
3.1.2.4. manager quality organizational excellence
3.1.2.4.1. process-improvement initiatives-everywhere
3.1.2.4.2. lead team efforts
3.1.2.4.3. motivate/evaluate/manage
3.1.2.5. master black belt
3.1.2.5.1. exceptional expertise
3.1.2.5.2. knowledge of industry
3.1.2.5.3. leadership/inovative/comitment
3.1.2.6. Pharmacutical GMP professional
3.1.2.6.1. understand human/vetinary/biologics
3.1.2.7. quality
3.1.2.7.1. auditor
3.1.2.7.2. egineer
3.1.2.7.3. improvemnt associate
3.1.2.7.4. inspector
3.1.2.7.5. process analyst
3.1.2.7.6. technician
3.1.2.8. reliability engineer
3.1.2.9. six sigma belts
3.1.2.9.1. black
3.1.2.9.2. green
3.1.2.9.3. yellow
3.1.2.10. softwar quality engineer
3.1.2.10.1. softward developement
3.1.2.11. supplier quality engineer
3.1.2.11.1. improve preformance
3.1.2.11.2. implement control
3.1.2.11.3. develope quality
3.1.2.11.4. track data
4. Awards
4.1. Malcolm Baldrige National Quality Award (MBNQA) -1987
4.1.1. six categories
4.1.1.1. manufacturing
4.1.1.2. service company
4.1.1.3. small business
4.1.1.4. education
4.1.1.5. healthcare
4.1.1.6. non-profit
4.1.2. seven baldrige categories
4.1.2.1. leadership
4.1.2.1.1. leads the organization/within community
4.1.2.2. strategy
4.1.2.2.1. establishes/plans/implement direction
4.1.2.3. customers
4.1.2.3.1. builds/maintains/lasting relationships
4.1.2.4. measurement analysis/knowledge
4.1.2.4.1. data to support/manage performance
4.1.2.5. workforce
4.1.2.5.1. organization empowers/involves workforce
4.1.2.6. operations
4.1.2.6.1. organization designs/manages/improves
4.1.2.7. results
4.1.2.7.1. performance
4.1.3. award named after secretary of commerce
4.2. raise awareness of quality management
4.3. highest presidential honor
4.3.1. performance exellence
5. Standard Series
5.1. ISO 9000
5.1.1. family of management standards
5.1.1.1. three standards
5.1.1.1.1. 9001:2015 requirements
5.1.1.1.2. 9000:2015 fundamentals/vocab
5.1.1.1.3. 9004:2018 quality of organization-guidance to achieve
5.1.2. contains individual standard
5.1.3. standard-fundamentals/vocabulary for QMS
5.1.4. 2000 revision goals
5.1.4.1. 5 goals
5.1.4.1.1. meet stakeholder needs
5.1.4.1.2. usable sizes of organization
5.1.4.1.3. useable sectors
5.1.4.1.4. simple/understood
5.1.4.1.5. connect quality management system to business processes
5.1.5. quality management
5.1.5.1. customer focus
5.1.5.2. leadership
5.1.5.3. engagement of people
5.1.5.4. process approach
5.1.5.5. improvement
5.1.5.6. evidence-based decision making
5.1.5.7. relationship management
5.2. ISO 9001
5.2.1. standard within family
5.3. ISO-internal organization for standardization
5.3.1. compatibility & interchangeability
5.3.2. contributing safety
5.3.3. protect environment
5.3.4. protect against adverse conditions