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CorpIT by Mind Map: CorpIT

1. Deployment

1.1. Software

1.1.1. Self Serve

1.1.2. Automated

1.1.3. Manual

1.2. Images

1.2.1. PC

1.2.2. Mac

2. Inventory and Infrastructure

2.1. Asset Management

2.1.1. Server

2.1.1.1. Physical

2.1.1.2. Virtual

2.1.2. Thick Client

2.1.3. Mobile/Cell

2.2. License Management

2.2.1. Software

2.2.2. OS

2.2.3. Service Contracts

2.3. Office Management

2.3.1. Office Commissioning

2.3.2. Office Decommissioning

2.3.3. Locations

2.3.3.1. Austin HQ

2.3.3.2. London

2.3.3.3. EU Data Centre

2.3.3.4. etc.

3. Business Continuity

3.1. Backup

3.1.1. End user controlled

3.1.2. Corporate defined

3.2. Recovery / Restore

3.3. Disaster Recovery Planning

3.4. Monitoring

3.4.1. On Call

3.4.2. Opsview

3.4.3. WSP

4. Directory Services

4.1. Single Sign On

4.2. Active Directory

4.3. DNS

4.4. DHCP

5. Security

5.1. Single Sign On

5.2. Anti Virus

5.3. Physical Security

5.3.1. Access Control

5.4. Patching and updates

5.5. Network Security

5.6. Policy Enforcement

5.6.1. Logon Scripts

5.6.2. Group Policy

6. User Management

6.1. Onboarding

6.2. Offboarding

7. Support

7.1. Ticket System

7.2. ServiceBar

7.3. Phone

7.4. IM

7.5. Email

7.6. Remote

8. Collaboration

8.1. Online Meetings / Presentations

8.2. Wiki

8.3. Instant Messaging

8.4. Email

8.5. Telephony

8.6. Video

8.7. Conferencing

8.8. Microblogging

8.9. File / Document Shares