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CorpIT by Mind Map: CorpIT

1. Security

1.1. Single Sign On

1.2. Anti Virus

1.3. Physical Security

1.3.1. Access Control

1.4. Patching and updates

1.5. Network Security

1.6. Policy Enforcement

1.6.1. Logon Scripts

1.6.2. Group Policy

2. Deployment

2.1. Software

2.1.1. Self Serve

2.1.2. Automated

2.1.3. Manual

2.2. Images

2.2.1. PC

2.2.2. Mac

3. Inventory and Infrastructure

3.1. Asset Management

3.1.1. Server

3.1.1.1. Physical

3.1.1.2. Virtual

3.1.2. Thick Client

3.1.3. Mobile/Cell

3.2. License Management

3.2.1. Software

3.2.2. OS

3.2.3. Service Contracts

3.3. Office Management

3.3.1. Office Commissioning

3.3.2. Office Decommissioning

3.3.3. Locations

3.3.3.1. Austin HQ

3.3.3.2. London

3.3.3.3. EU Data Centre

3.3.3.4. etc.

4. User Management

4.1. Onboarding

4.2. Offboarding

5. Support

5.1. Ticket System

5.2. ServiceBar

5.3. Phone

5.4. IM

5.5. Email

5.6. Remote

6. Business Continuity

6.1. Backup

6.1.1. End user controlled

6.1.2. Corporate defined

6.2. Recovery / Restore

6.3. Disaster Recovery Planning

6.4. Monitoring

6.4.1. On Call

6.4.2. Opsview

6.4.3. WSP

7. Collaboration

7.1. Online Meetings / Presentations

7.2. Wiki

7.3. Instant Messaging

7.4. Email

7.5. Telephony

7.6. Video

7.7. Conferencing

7.8. Microblogging

7.9. File / Document Shares

8. Directory Services

8.1. Single Sign On

8.2. Active Directory

8.3. DNS

8.4. DHCP