1. Analysis
1.1. Assessment
1.1.1. Create a questionnaire, send it out, collect and analyze results
1.1.2. Establish the level of knowledge
1.2. Goals
1.2.1. Disseminate Information
1.2.2. Raise Awareness
1.2.3. Gain Knowledge
1.2.4. Learn Skills
1.2.5. Achieve Higher Efficiency
1.3. Participants
1.3.1. Executive Leadership
1.3.2. Managers
1.3.3. Advisers & Counselors
1.3.4. Assistants & Coordinators
1.4. Training Frequency
1.4.1. Mandatory In-person Training
1.4.2. Semi-Annual Refresher Training
2. Design
2.1. Create a plan
2.1.1. Perform a research
2.1.2. Identify resources
2.1.3. Determine goals of each learning unit
2.1.4. Create content
2.1.5. Create a timeline
2.2. Create communication plan
2.2.1. Create a message
2.2.2. Send an announcement
2.2.3. Send an invitation
2.2.4. Send a reminder
2.2.5. Send a follow-up email
3. Develop
3.1. Design training materials
3.1.1. Presentation
3.1.2. Animated explainer
3.1.3. Infographic
3.1.4. Quiz
3.1.5. Create a webinar
3.1.6. Practice
3.2. Test
3.2.1. Proofread materials
3.2.2. Check format
3.2.3. Test webinar
3.2.4. Identify external testers, receive feedback
3.2.5. Fix errors & improve materials
3.3. Design evaluation materials
3.3.1. Create before & after knowledge assessment
3.3.2. Create training quality questionnaire