Listening Skills
by ruvini perera
1. Types of Listeners
1.1. Non-Listeners
1.2. Marginal
1.3. Pretend
1.4. Active
2. Using your Face in Listening
2.1. Focus
2.2. Acknowledge
2.3. Clarify
2.4. Empathise
3. Barriers to Good Listening
3.1. Physical
3.2. Psychological
3.3. Language
3.4. Non-verbal Distractions
3.5. Thought speed
3.6. Grandstanding
4. GPS for CCC
4.1. Clear
4.2. Concise
4.3. Captivating
5. Listening Vs Hearing
5.1. Listening
5.1.1. Active
5.1.2. Objective
5.1.3. Focused
5.2. Hearing
5.2.1. Passive
5.2.2. Subjective
5.2.3. Unfocused
6. Commandments of Good Listening
6.1. Gain Focus
6.2. Speaker at Ease
6.3. Show Interest
6.3.1. Remove Distractions