Listening Skills

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Listening Skills by Mind Map: Listening Skills

1. Sensing

2. Levels of Listening

2.1. Empathic

2.2. Attentive

2.3. Selective

2.4. Pretend

2.5. Ignoring

3. Process of Listening

3.1. Filtering

3.2. Interpreting

3.3. Evaluating

3.4. Responding

3.5. Remembering

4. Types of Listeners

4.1. Non-Listeners

4.2. Marginal

4.3. Pretend

4.4. Active

5. Using your Face in Listening

5.1. Focus

5.2. Acknowledge

5.3. Clarify

5.4. Empathise

6. Barriers to Good Listening

6.1. Physical

6.2. Psychological

6.3. Language

6.4. Non-verbal Distractions

6.5. Thought speed

6.6. Grandstanding

7. Face to Face Communication

7.1. Verbal

7.2. Paraverbal

7.3. Nonverbal

8. GPS for CCC

8.1. Clear

8.2. Concise

8.3. Captivating

9. Listening Vs Hearing

9.1. Listening

9.1.1. Active

9.1.2. Objective

9.1.3. Focused

9.2. Hearing

9.2.1. Passive

9.2.2. Subjective

9.2.3. Unfocused

10. Commandments of Good Listening

10.1. Gain Focus

10.2. Speaker at Ease

10.3. Show Interest

10.3.1. Remove Distractions

10.4. Empathize

10.5. Be Patient

10.6. Manage Temper

10.7. Minimize Criticism

10.8. Ask Questions

10.9. Stop Talking