1. Governance Design
1.1. Roles and Responsibilities
1.1.1. Technical Design Authority
1.1.2. Global Process Owner
1.1.3. CSOD Competency Centre
1.1.4. Group Learning Hub
1.1.5. Country Process Owner
1.1.6. Country Admin
1.1.7. Talent & Culture
1.1.8. Content Providers
1.1.9. Trainers
1.2. Committees
1.2.1. Steering Committee
1.2.2. Key User Forum
1.3. Content Providers
1.4. System Architecture
1.4.1. Tenants
1.4.2. Supported Languages
1.5. Content Quality Standards
1.6. Support Model
1.6.1. Tier 1
1.6.2. Tier 2
1.6.3. Tier 3
1.6.4. Tier 4
1.7. KPI's / SLA's
1.8. System Scope
1.8.1. Learning / Training
1.8.2. HSE Certification?
1.8.3. Business Certification?
1.8.4. Competency Assessment?
1.8.5. Skills Assessment?
1.9. Integrations
1.9.1. Connector Standards
2. Security
2.1. Core system design
2.2. Security Roles Design
2.2.1. Trainer Access
2.2.2. External Provider Access
2.2.3. Content Creator Access
2.2.4. End User Access
2.3. Core security roles allocation (unconstrained)
2.4. Local Security Role allocation (constrained)
2.5. Audits
2.6. Compliance
3. CSOD configuration
3.1. Workflow designs
3.1.1. Cost & Budget Management
3.1.1.1. Catalogue Cost
3.1.1.2. Virtual Classroom Costs
3.1.1.3. Classroom Costs
3.1.1.4. Recharge Model
3.1.2. Training Lifecycle
3.1.2.1. Session Creation
3.1.2.2. Publish
3.1.2.3. Enrolment
3.1.2.4. Evaluation
3.1.2.5. Reporting
3.1.2.6. Training Approval
3.1.2.7. Flexible Training Plans
3.1.2.8. Certificate Production
3.1.3. Planning / Forecasting
3.1.3.1. Current Year - Supply vs Demand
3.1.3.2. MYB - Demand vs Budget
3.1.3.3. SBP - Future Content Demand
3.1.3.4. Market Forces / Trends
3.2. Content
3.2.1. Classroom Training
3.2.2. Digital Learning
3.2.2.1. Online Courses
3.2.2.1.1. Make
3.2.2.1.2. Buy
3.2.2.1.3. Collaborate
3.2.2.2. Virtual Classrooms
3.2.2.2.1. Administration
3.2.3. Catalogue Management
4. Data
4.1. Legacy Data Migration x ? Platforms
4.1.1. Training History
4.1.2. Training Content
4.1.3. Training Catalogue
4.1.4. Training Sessions
4.2. Data Retention Policy
4.2.1. Archiving
4.2.2. Purging
4.3. HCM Data (from Workday Integration)
4.4. Facilities
4.4.1. Classrooms
4.4.2. Equipment
4.5. Transactional Data
4.5.1. Training Calendars
4.5.2. Training Records
5. User Experience
5.1. End Users
5.1.1. User Interface / System Branding
5.1.2. Mandated Content (Push)
5.1.3. Recommended Content - Current Position / Job Profile / Job Family (Push)
5.1.4. Recommended Content - Career Path (from Workday) (Push)
5.1.5. Self-Selected / Queued Content (Pull)
5.1.6. Requested Content (requiring approval) (Pull)
5.1.7. Search Parameters / Tags / Meta-data
5.1.8. Content Branding
5.1.9. Content Quality
5.1.10. Course Enrolment Process / Joining Instructions
5.1.11. Content Evaluation / Feedback
5.1.12. Languages
5.2. Content Providers
5.2.1. Content Creation Tools
5.2.2. Standards & Guidelines
5.2.3. Publishing Process
5.2.4. Testing Environment
5.2.5. Feedback
5.3. Trainers / Training Coordnators
5.3.1. Calendar Management
5.3.2. Room & Facilities Booking
5.3.3. Attendee Management
5.3.4. Communications Tools
5.3.5. Class Evaluation
5.3.6. Receiving / Soliciting Attendee Feedback
5.4. System Admins
5.4.1. Account Management
5.4.2. Content Validation
5.4.3. Versioning & Revision Control
5.4.4. Feedback
5.5. Managers / Budget Holders
5.5.1. Learning / Training Needs Input
5.5.2. Enrolment Approvals
5.5.3. Attendance Confirmation
5.5.4. Session Evaluation / Scores / Output
5.5.5. Effectiveness Feedback
5.6. Customers / Stakeholders
5.6.1. Global - Functions
5.6.2. Global - Business
5.6.3. Local - Country
5.6.4. Local - Function
5.6.5. Local - Business
6. Integrations and interfaces
6.1. MOOC Providers
6.1.1. Udemy
6.2. Webex Training
6.3. Workday
6.3.1. Workday to CSOD
6.3.1.1. Employee Data
6.3.1.1.1. Approvers
6.3.1.1.2. Talent Requirements - Current Position
6.3.1.1.3. Career Path
6.3.1.1.4. Previous Employment Training & Certifications?
6.3.1.1.5. Self-funded External Training & Certifications?
6.3.1.2. Job Catalogue Referential
6.3.1.2.1. Talent Requirements - Referential
6.3.1.3. Organisations
6.3.1.3.1. Supervisory Orgs
6.3.1.3.2. Cost Centres
6.3.1.3.3. GBU / BL / CBU / Domain
6.3.1.3.4. Job Families
6.3.1.3.5. Approvers
6.3.1.3.6. Positions?
6.3.2. CSOD to Workday
6.3.2.1. Employee Training History?
6.3.2.2. Certifications?
6.4. BI Reporting?
6.4.1. Assess whether Company & Statutory reporting requirements drives us to push data to a BI system or whether we report from CSOD & Workday
6.5. ERP systems x ?
6.5.1. Training Cost Recharge?
6.5.2. Budget Management?
7. Change Management
7.1. Stakeholder Evolution of Roles
7.2. Legacy System Decommissioning
7.3. Training
7.3.1. Training Material
7.3.2. Training Delivery