Global E-Business Collabiration

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Global E-Business Collabiration by Mind Map: Global E-Business Collabiration


1.1. Provide information to coordinate all of the business processes that deal with customers

1.1.1. sales

1.1.2. marketing

1.1.3. customer service

1.2. Helps firms

1.2.1. identify

1.2.2. attract

1.2.3. retain most profitable customers


2.1. Manage firm’s relationships with suppliers

2.2. Share informations

2.2.1. orders

2.2.2. production

2.2.3. inventory levels

2.2.4. delivery of products

2.2.5. services

2.3. Goal

2.3.1. Right amount of products to destination with least amount of time and lowest cost

3. 6 steps evaluating software tools

3.1. 1. What are your firm’s collaboration challenges

3.2. 2. What kinds of solutions are available?

3.3. 3. Analyze available products’ cost and benefits.

3.4. 4. Evaluate security risks.

3.5. 5. Consult users for implementation and training issues

3.6. 6. evaluate product vendors

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6. Building a collaborative culture and business processes

6.1. Command and control” organizations

6.2. Collaborative business culture

6.2.1. Senior managers rely on teams of employees.

6.2.2. Policies, products, designs, processes, and systems rely on teams.

6.2.3. The managers purpose is to build teams.

7. Business Process

7.1. may be tied to fuctional area

7.2. may be tied to cross-functional

7.3. flows of

7.3.1. material

7.3.2. information

7.4. sets of activities

7.4.1. steps

7.5. examples

7.5.1. Manufacturing and production Assembling the product Creating financial statements

7.5.2. Sales and marketing Identifying customers

7.5.3. Finance and accounting

7.5.4. Human resources Hiring employees

7.6. how to enhance

7.6.1. Increasing efficiency of existing processes Automating steps

7.6.2. Enabling entirely new processes Change flow of information Replace sequential steps with parallel steps Eliminate delays in decision making Support new business models


8.1. used to increase integration and expedite the flow of information

8.2. Intranets

8.2.1. Internal company Web sites accessible only by employees Company Web sites accessible externally only to vendors and suppliers

8.3. Exatranet

8.3.1. Often used to coordinate supply chain

8.4. E-business

8.4.1. Use of digital technology and Internet to drive major business processes

8.5. E-commerce

8.5.1. subset of e-business

8.5.2. Buying and selling goods and services through Internet

8.6. E-government

8.6.1. Using Internet technology to deliver information and services to citizens, employees, and businesses

9. Business intelligence

9.1. tools for organizing and analyzing data

9.2. helps make improved decisions


9.3.1. Management information systems Serve middle management Provide reports on firm’s current performance, based on data from TPS Provide answers to routine questions with predefined procedure have little analytic capability

9.3.2. Decision support systems Serve middle management Support non-routine decision making May use external information as well TPS / MIS data Model driven DSS Data driven DSS

9.3.3. Executive support systems Support senior management Address non-routine decisions Incorporate data about external events

10. System for Collaboration

10.1. Collaboration

10.1.1. Short-lived or long-term

10.1.2. Informal or formal (teams)

10.2. growing importance

10.2.1. Changing nature of work

10.2.2. Growth of professional work

10.2.3. Changing organization of the firm

10.2.4. Changing scope of the firm

10.2.5. Changing scope of the firm

10.2.6. Emphasis on innovation

10.2.7. Changing culture of work

10.3. Business Benefit

10.3.1. Investments in collaboration technology can bring organization improvements, returning high ROI

10.3.2. productivity

10.3.3. quality

10.3.4. innovation

10.3.5. customer service

10.3.6. financial performance


11.1. Support processes for capturing and applying knowledge and expertise

11.2. Collect internal knowledge and experience within firm and make it available to employees

11.3. Link to external sources of knowledge

12. Enterprise applications

12.1. Systems for linking the enterprise

12.2. Span functional areas

12.3. Include all levels of management

12.4. Four major applications

12.4.1. Enterprise systems

12.4.2. Supply chain management systems

12.4.3. Customer relationship management systems

12.4.4. Knowledge management systems

12.5. Execute business processes across firm

12.6. SYSTEM

12.6.1. Collects data from different firm functions and stores data in single central data repository

12.6.2. Resolves problem of fragmented data

12.6.3. enable to Coordination of daily activities Efficient response to customer orders Help managers make decisions about daily operations and longer-term planning

13. Tools for collaborative and teamwork

13.1. e-mail

13.2. instant messaging

13.3. wikis

13.4. virtual words

13.5. platforms

13.5.1. virtual meeting systems

13.5.2. google apps/sites

13.5.3. cyberblockers

13.5.4. microsoft share points

13.5.5. lotus notes

13.5.6. enterprise social networking tools

14. End user

14.1. Representatives of other departments for whom applications are developed

14.2. Increasing role in system design, development

15. Transaction processing systems

15.1. Serve operational managers and staff

15.2. Perform and record daily routine transactions necessary to conduct business

15.3. Allow managers to monitor status of operations and relations with external environment

15.4. Serve predefined, structured goals and decision making

16. Social Business

16.1. Use of social networking platforms, internal and external

16.2. Engage employees, customers, and suppliers

16.3. Engage employees, customers, and suppliers

16.4. Goal is to deepen interactions and expedite information sharing

16.5. Requires information transparency

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17. Enterprise social networking software

17.1. capabilities

17.1.1. profiles

17.1.2. content sharing

17.1.3. feeds and notifications

17.1.4. groups and team workspaces

17.1.5. tagging and social bookmarking

17.1.6. permissions and privacy

17.2. dimensions of collaboration tech

17.2.1. space remote re-located

17.2.2. time synchronous asynchronous

18. Information systems department

18.1. Formal organizational unit responsible for information technology services

18.2. Often headed by CIO

18.3. Programmers

18.4. System analysts

18.5. information system manager

19. IT Governance

19.1. Strategies and policies for using IT in the organization

19.2. decision rights

19.3. accountability

19.4. organization of information system function