1. SYSTEMS
1.1. Provide information to coordinate all of the business processes that deal with customers
1.1.1. sales
1.1.2. marketing
1.1.3. customer service
1.2. Helps firms
1.2.1. identify
1.2.2. attract
1.2.3. retain most profitable customers
2. SYSTEMS
2.1. Manage firm’s relationships with suppliers
2.2. Share informations
2.2.1. orders
2.2.2. production
2.2.3. inventory levels
2.2.4. delivery of products
2.2.5. services
2.3. Goal
2.3.1. Right amount of products to destination with least amount of time and lowest cost
3. 6 steps evaluating software tools
3.1. 1. What are your firm’s collaboration challenges
3.2. 2. What kinds of solutions are available?
3.3. 3. Analyze available products’ cost and benefits.
3.4. 4. Evaluate security risks.
3.5. 5. Consult users for implementation and training issues
3.6. 6. evaluate product vendors
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6. Building a collaborative culture and business processes
6.1. Command and control” organizations
6.2. Collaborative business culture
6.2.1. Senior managers rely on teams of employees.
6.2.2. Policies, products, designs, processes, and systems rely on teams.
6.2.3. The managers purpose is to build teams.
7. Business Process
7.1. may be tied to fuctional area
7.2. may be tied to cross-functional
7.3. flows of
7.3.1. material
7.3.2. information
7.4. sets of activities
7.4.1. steps
7.5. examples
7.5.1. Manufacturing and production
7.5.1.1. Assembling the product
7.5.1.2. Creating financial statements
7.5.2. Sales and marketing
7.5.2.1. Identifying customers
7.5.3. Finance and accounting
7.5.4. Human resources
7.5.4.1. Hiring employees
7.6. how to enhance
7.6.1. Increasing efficiency of existing processes
7.6.1.1. Automating steps
7.6.2. Enabling entirely new processes
7.6.2.1. Change flow of information
7.6.2.2. Replace sequential steps with parallel steps
7.6.2.3. Eliminate delays in decision making
7.6.2.4. Support new business models
8. INFORMATION SYSTEM
8.1. used to increase integration and expedite the flow of information
8.2. Intranets
8.2.1. Internal company Web sites accessible only by employees
8.2.1.1. Company Web sites accessible externally only to vendors and suppliers
8.3. Exatranet
8.3.1. Often used to coordinate supply chain
8.4. E-business
8.4.1. Use of digital technology and Internet to drive major business processes
8.5. E-commerce
8.5.1. subset of e-business
8.5.2. Buying and selling goods and services through Internet
8.6. E-government
8.6.1. Using Internet technology to deliver information and services to citizens, employees, and businesses
9. Business intelligence
9.1. tools for organizing and analyzing data
9.2. helps make improved decisions
9.3. SYSTEMS
9.3.1. Management information systems
9.3.1.1. Serve middle management
9.3.1.2. Provide reports on firm’s current performance, based on data from TPS
9.3.1.3. Provide answers to routine questions with predefined procedure
9.3.1.4. have little analytic capability
9.3.2. Decision support systems
9.3.2.1. Serve middle management
9.3.2.2. Support non-routine decision making
9.3.2.3. May use external information as well TPS / MIS data
9.3.2.4. Model driven DSS
9.3.2.5. Data driven DSS
9.3.3. Executive support systems
9.3.3.1. Support senior management
9.3.3.2. Address non-routine decisions
9.3.3.3. Incorporate data about external events
10. System for Collaboration
10.1. Collaboration
10.1.1. Short-lived or long-term
10.1.2. Informal or formal (teams)
10.2. growing importance
10.2.1. Changing nature of work
10.2.2. Growth of professional work
10.2.3. Changing organization of the firm
10.2.4. Changing scope of the firm
10.2.5. Changing scope of the firm
10.2.6. Emphasis on innovation
10.2.7. Changing culture of work
10.3. Business Benefit
10.3.1. Investments in collaboration technology can bring organization improvements, returning high ROI
10.3.2. productivity
10.3.3. quality
10.3.4. innovation
10.3.5. customer service
10.3.6. financial performance
11. SYSTEM
11.1. Support processes for capturing and applying knowledge and expertise
11.2. Collect internal knowledge and experience within firm and make it available to employees
11.3. Link to external sources of knowledge
12. Enterprise applications
12.1. Systems for linking the enterprise
12.2. Span functional areas
12.3. Include all levels of management
12.4. Four major applications
12.4.1. Enterprise systems
12.4.2. Supply chain management systems
12.4.3. Customer relationship management systems
12.4.4. Knowledge management systems
12.5. Execute business processes across firm
12.6. SYSTEM
12.6.1. Collects data from different firm functions and stores data in single central data repository
12.6.2. Resolves problem of fragmented data
12.6.3. enable to
12.6.3.1. Coordination of daily activities
12.6.3.2. Efficient response to customer orders
12.6.3.3. Help managers make decisions about daily operations and longer-term planning
13. Tools for collaborative and teamwork
13.1. e-mail
13.2. instant messaging
13.3. wikis
13.4. virtual words
13.5. platforms
13.5.1. virtual meeting systems
13.5.2. google apps/sites
13.5.3. cyberblockers
13.5.4. microsoft share points
13.5.5. lotus notes
13.5.6. enterprise social networking tools
14. End user
14.1. Representatives of other departments for whom applications are developed
14.2. Increasing role in system design, development
15. Transaction processing systems
15.1. Serve operational managers and staff
15.2. Perform and record daily routine transactions necessary to conduct business
15.3. Allow managers to monitor status of operations and relations with external environment
15.4. Serve predefined, structured goals and decision making
16. Social Business
16.1. Use of social networking platforms, internal and external
16.2. Engage employees, customers, and suppliers
16.3. Engage employees, customers, and suppliers
16.4. Goal is to deepen interactions and expedite information sharing
16.5. Requires information transparency
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17. Enterprise social networking software
17.1. capabilities
17.1.1. profiles
17.1.2. content sharing
17.1.3. feeds and notifications
17.1.4. groups and team workspaces
17.1.5. tagging and social bookmarking
17.1.6. permissions and privacy
17.2. dimensions of collaboration tech
17.2.1. space
17.2.1.1. remote
17.2.1.2. re-located
17.2.2. time
17.2.2.1. synchronous
17.2.2.2. asynchronous