1. Unit 3 - Customers
1.1. Types of customers and their shopping habits
1.2. Keeping customers satisfied
1.3. Different types of shops
2. Unit 4 - Money
2.1. Talking about money
2.2. Goods and quantities
2.3. Talking about prices
2.4. At the cash desk
3. Unit 1 - Meeting colleagues
3.1. Talking about myself and my job
3.1.1. "I'm a trainee shop/sales assistant, I'm training to become a management assistant in retail business/retailer/retale salesman
3.1.2. "I sell many different goods, unpack articles and sort them and I fill up the shelves."
3.1.3. "I serve customers."
3.1.4. "I started my traineeship in August 2018."
3.2. Introducing myself and others
3.2.1. "Good morning/afternoon/evening, Hi/Hello/Morning Mrs/Mr Smith"
3.2.2. "May I introduce you to ...?/May I introduce Mr ... to you?"
3.2.3. "My surname is ..., my first name is ..."
3.2.4. "I'm from Bremen, and I'm 22 years old."
3.3. Job duties
4. Unit 2 - Products & services
4.1. Explaining the benefits of products
4.1.1. "The shoes are not so expensive and they look stylish,too."
4.2. Talking to customers
4.2.1. "Are you interested in...?/"Have a look at..."/"Anything else Sir/Madam?"
4.3. Serving customers successfully
4.3.1. "We hope to see you again Sir/Madam"/"Here you are Sir/Madam. Your change and your receipt. Thank you for shopping with us. Have a nice day."