Street Project /Service Design

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Street Project /Service Design by Mind Map: Street Project /Service Design

1. Methods

1.1. Ethnograpic aproach

1.1.1. Media ethnography

1.1.1.1. Fieldwork

1.2. Storytelling

1.3. Service innovation

1.3.1. Co-creation

2. Touchpoints

2.1. User journey

2.2. Cross media communication

3. Tools

3.1. Service system model

3.2. Observation guide

3.3. Experience prototyping

3.4. Stake holder maps

3.5. Customer journey map

3.5.1. Scenarios

3.5.2. Storyboard

3.5.3. Desktop walktgrough

3.5.4. Service staging

3.6. Business model canvas