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IT Service Operations Readiness Model by Mind Map: IT Service Operations
Readiness Model
5.0 stars - 4 reviews range from 0 to 5

IT Service Operations Readiness Model

Investigate

Vendors

Support Options

Evaluate, Stability, Presales Process, Willingness To Help Clarify, Speed

Price Quotes, Core, Extras, Total Cost Of Ownership

Products

Usecase Support

Technology

Development Tools/Platforms

Leadership Impact

Communication Impact

Planning

What Must It Solve

Technology Requirements/Constraints

High Availability

Vendor Requirements

Usecase Requirements

Price Constraints

Support Requirements

Development Requirements/Constraints

Information Security Requirements

Strategic Compliance

Cultural Readiness Assessment

Evaluate Already Used Competing Systems

Integration Requirements

Process Requirements

Service Level Agreements

Operation Level Agreements

Experiment

Implement

Document Choices

Test according to usescases

High availability testing

Option Awareness/Testing

Deprovision Test Solutions

Document Your Choice

Considerations

Hard Requirements

Must Have

Nice To Have

Strategic Support

Product Evaluations

Comparable Feature Weighing

Comparable Product Scores

Choose

Hardware

Requirements And Considerations, Rack, Monitoring, Power, Storage, Special Hardware, Management, Monitoring

Vendor Compliance

Order

Software

Order

Licensing

Implement

Hardware

Software

Processes

Systems Integrations

Document

Hardware

Software

FAQ

Knowledge Base

Responsibilities

Roles

SLA

OLA

KPI

Release

Presentation

Education

Release Planning

Education

Users

Administrators

Communication Plan

Introduction Phase Activities

Operational Phase Activities, Recurring Activities

Events/Activities

Release Event, Internal, External

Internal Release

Review, Implementation, Documentation

Adoption

Change Leadership

Create/Visualize Value

Storytelling

Introduction To New Users

Fast Response Teams

Help Users

Fast Evaluation Of New Work Support