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IT Service Operations Readiness Model by Mind Map: IT Service Operations Readiness Model
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IT Service Operations Readiness Model

Investigate

Vendors

Products

Development Tools/Platforms

Leadership Impact

Communication Impact

Planning

What Must It Solve

Technology Requirements/Constraints

Vendor Requirements

Usecase Requirements

Price Constraints

Support Requirements

Development Requirements/Constraints

Information Security Requirements

Strategic Compliance

Cultural Readiness Assessment

Evaluate Already Used Competing Systems

Integration Requirements

Process Requirements

Service Level Agreements

Operation Level Agreements

Experiment

Implement

Test according to usescases

High availability testing

Option Awareness/Testing

Deprovision Test Solutions

Document Your Choice

Considerations

Product Evaluations

Choose

Hardware

Software

Implement

Hardware

Software

Processes

Systems Integrations

Document

Hardware

Software

FAQ

Knowledge Base

Responsibilities

Roles

SLA

OLA

KPI

Release

Presentation

Education

Release Planning

Education

Communication Plan

Events/Activities

Internal Release

Adoption

Change Leadership

Create/Visualize Value

Storytelling

Introduction To New Users

Fast Response Teams

Help Users

Fast Evaluation Of New Work Support