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AWS SLAs by Mind Map: AWS SLAs

1. Alexa 4 Business

1.1. Monthly

1.1.1. < 99.9% but >= 99.0%

1.1.1.1. Credit Percentage - 10%

1.1.2. < 99.0% but >= 95.0%

1.1.2.1. Credit Percentage - 25%

1.1.3. Less than 95.0%

1.1.3.1. Credit Percentage - 100%

2. Appstream 2.0

2.1. Monthly

2.1.1. < 99.9% but >= 99.0%

2.1.1.1. Credit Percentage - 10%

2.1.2. < 99.0% but >= 95.0%

2.1.2.1. Credit Percentage - 25%

2.1.3. Less than 95.0%

2.1.3.1. Credit Percentage - 100%

3. API Gateway

3.1. Monthly

3.1.1. < 99.95% but >= 99.0%

3.1.1.1. Credit Percentage - 10%

3.1.2. < 99.0% but >= 95.0%

3.1.2.1. Credit Percentage - 25%

3.1.3. Less than 95.0%

3.1.3.1. Credit Percentage - 100%

4. Athena

4.1. Monthly

4.1.1. < 99.9% but >= 99.0%

4.1.1.1. Credit Percentage - 10%

4.1.2. < 99.0% but >= 95.0%

4.1.2.1. Credit Percentage - 25%

4.1.3. Less than 95.0%

4.1.3.1. Credit Percentage - 100%

5. Aurora

5.1. Monthly

5.1.1. < 99.99% but >= 99.0%

5.1.1.1. Credit Percentage - 10%

5.1.2. < 99.0% but >= 95.0%

5.1.2.1. Credit Percentage - 25%

5.1.3. Less than 95.0%

5.1.3.1. Credit Percentage - 100%

6. Forecast

6.1. Monthly

6.1.1. < 99.95% but >= 99.0%

6.1.1.1. Credit Percentage - 10%

6.1.2. < 99.0% but >= 95.0%

6.1.2.1. Credit Percentage - 25%

6.1.3. Less than 95.0%

6.1.3.1. Credit Percentage - 100%

7. FSx

7.1. Monthly

7.1.1. < 99.9% but >= 99.0%

7.1.1.1. Credit Percentage - 10%

7.1.2. < 99.0% but >= 95.0%

7.1.2.1. Credit Percentage - 25%

7.1.3. Less than 95.0%

7.1.3.1. Credit Percentage - 100%

8. GuardDuty

8.1. Monthly

8.1.1. < 99.9% but >= 99.0%

8.1.1.1. Credit Percentage - 10%

8.1.2. < 99.0% but >= 95.0%

8.1.2.1. Credit Percentage - 25%

8.1.3. Less than 95.0%

8.1.3.1. Credit Percentage - 100%

9. Inspector

9.1. Monthly

9.1.1. < 99.9% but >= 99.0%

9.1.1.1. Credit Percentage - 10%

9.1.2. < 99.0% but >= 95.0%

9.1.2.1. Credit Percentage - 25%

9.1.3. Less than 95.0%

9.1.3.1. Credit Percentage - 100%

10. Kinesis

10.1. Monthly

10.1.1. < 99.9% but >= 99.0%

10.1.1.1. Credit Percentage - 10%

10.1.2. < 99.0% but >= 95.0%

10.1.2.1. Credit Percentage - 25%

10.1.3. Less than 95.0%

10.1.3.1. Credit Percentage - 100%

11. Lightsail Instance and Block Storage

11.1. Monthly

11.1.1. < 99.99% but >= 99.0%

11.1.1.1. Credit Percentage - 10%

11.1.2. < 99.0% but >= 95.0%

11.1.2.1. Credit Percentage - 25%

11.1.3. Less than 95.0%

11.1.3.1. Credit Percentage - 100%

12. Macie

12.1. Monthly

12.1.1. < 99.9% but >= 99.0%

12.1.1.1. Credit Percentage - 10%

12.1.2. < 99.0% but >= 95.0%

12.1.2.1. Credit Percentage - 25%

12.1.3. Less than 95.0%

12.1.3.1. Credit Percentage - 100%

13. Managed Blockchain

13.1. Monthly

13.1.1. < 99.99% but >= 99.0%

13.1.1.1. Credit Percentage - 10%

13.1.2. < 99.0% but >= 95.0%

13.1.2.1. Credit Percentage - 25%

13.1.3. Less than 95.0%

13.1.3.1. Credit Percentage - 100%

14. Managed Streaming for Kafka (MSK)

14.1. Monthly

14.1.1. < 99.9% but >= 99.0%

14.1.1.1. Credit Percentage - 10%

14.1.2. < 99.0% but >= 95.0%

14.1.2.1. Credit Percentage - 25%

14.1.3. Less than 95.0%

14.1.3.1. Credit Percentage - 100%

15. Neptune

15.1. Monthly

15.1.1. < 99.9% but >= 99.0%

15.1.1.1. Credit Percentage - 10%

15.1.2. < 99.0% but >= 95.0%

15.1.2.1. Credit Percentage - 25%

15.1.3. Less than 95.0%

15.1.3.1. Credit Percentage - 100%

16. QuickSight

16.1. Monthly

16.1.1. < 99.9% but >= 99.0%

16.1.1.1. Credit Percentage - 10%

16.1.2. < 99.0% but >= 95.0%

16.1.2.1. Credit Percentage - 25%

16.1.3. Less than 95.0%

16.1.3.1. Credit Percentage - 100%

17. Rekognition

17.1. Monthly

17.1.1. < 99.9% but >= 99.0%

17.1.1.1. Credit Percentage - 10%

17.1.2. < 99.0% but >= 95.0%

17.1.2.1. Credit Percentage - 25%

17.1.3. Less than 95.0%

17.1.3.1. Credit Percentage - 100%

18. Route 53

18.1. > 100% (5-30min duration)

18.1.1. 1 day Credit

18.2. > 100% (31min - 4hrs)

18.2.1. 7 day Credit

18.3. > 100% (more than 4hrs)

18.3.1. 30 day Credit

19. S3

19.1. Monthly

19.1.1. < 99.9% but >= 99.0%

19.1.1.1. Credit Percentage - 10%

19.1.2. < 99.0% but >= 95.0%

19.1.2.1. Credit Percentage - 25%

19.1.3. Less than 95.0%

19.1.3.1. Credit Percentage - 100%

19.2. S3 IT, IA, OneZone-IA

19.2.1. Monthly

19.2.1.1. < 99.0% but >= 98.0%

19.2.1.1.1. Credit Percentage - 10%

19.2.1.2. < 98.0% but >= 95.0%

19.2.1.2.1. Credit Percentage - 25%

19.2.1.3. Less than 95.0%

19.2.1.3.1. Credit Percentage - 100%

20. S3 RTC

20.1. Monthly

20.1.1. < 99.9% but >= 99.0%

20.1.1.1. Credit Percentage - 10%

20.1.2. < 99.0% but >= 95.0%

20.1.2.1. Credit Percentage - 25%

20.1.3. Less than 95.0%

20.1.3.1. Credit Percentage - 100%

21. SageMaker

21.1. Monthly

21.1.1. < 99.95% but >= 99.0%

21.1.1.1. Credit Percentage - 10%

21.1.2. < 99.0% but >= 95.0%

21.1.2.1. Credit Percentage - 25%

21.1.3. Less than 95.0%

21.1.3.1. Credit Percentage - 100%

21.2. Batch Transform

21.2.1. Monthly

21.2.1.1. < 99.9% but >= 99.0%

21.2.1.1.1. Credit Percentage - 10%

21.2.1.2. < 99.0% but >= 95.0%

21.2.1.2.1. Credit Percentage - 25%

21.2.1.3. Less than 95.0%

21.2.1.3.1. Credit Percentage - 100%

22. Simple Workflow

22.1. Monthly

22.1.1. < 99.9% but >= 99.0%

22.1.1.1. Credit Percentage - 10%

22.1.2. < 99.0% but >= 95.0%

22.1.2.1. Credit Percentage - 25%

22.1.3. Less than 95.0%

22.1.3.1. Credit Percentage - 100%

23. SimpleDB

23.1. Monthly

23.1.1. < 99.9% but >= 99.0%

23.1.1.1. Credit Percentage - 10%

23.1.2. < 99.0% but >= 95.0%

23.1.2.1. Credit Percentage - 25%

23.1.3. Less than 95.0%

23.1.3.1. Credit Percentage - 100%

24. User Engagement (PinPoint, SES)

24.1. Monthly

24.1.1. < 99.9% but >= 99.0%

24.1.1.1. Credit Percentage - 10%

24.1.2. < 99.0% but >= 95.0%

24.1.2.1. Credit Percentage - 25%

24.1.3. Less than 95.0%

24.1.3.1. Credit Percentage - 100%

25. VPC NAT Gateway

25.1. Monthly

25.1.1. < 99.9% but >= 99.0%

25.1.1.1. Credit Percentage - 10%

25.1.2. < 99.0% but >= 95.0%

25.1.2.1. Credit Percentage - 25%

25.1.3. Less than 95.0%

25.1.3.1. Credit Percentage - 100%

26. WorkLink

26.1. Monthly

26.1.1. < 99.9% but >= 99.0%

26.1.1.1. Credit Percentage - 10%

26.1.2. < 99.0% but >= 95.0%

26.1.2.1. Credit Percentage - 25%

26.1.3. Less than 95.0%

26.1.3.1. Credit Percentage - 100%

26.1.4. Monthly

26.1.4.1. < 99.9% but >= 99.0%

26.1.4.1.1. Credit Percentage - 10%

26.1.4.2. < 99.0% but >= 95.0%

26.1.4.2.1. Credit Percentage - 25%

26.1.4.3. Less than 95.0%

26.1.4.3.1. Credit Percentage - 100%

27. WorkSpaces

27.1. Monthly

27.1.1. < 99.9% but >= 99.0%

27.1.1.1. Credit Percentage - 10%

27.1.2. < 99.0% but >= 95.0%

27.1.2.1. Credit Percentage - 25%

27.1.3. Less than 95.0%

27.1.3.1. Credit Percentage - 100%

27.1.4. Monthly

27.1.4.1. < 99.9% but >= 99.0%

27.1.4.1.1. Credit Percentage - 10%

27.1.4.2. < 99.0% but >= 95.0%

27.1.4.2.1. Credit Percentage - 25%

27.1.4.3. Less than 95.0%

27.1.4.3.1. Credit Percentage - 100%

28. Chime

28.1. Monthly

28.1.1. < 99.9% but >= 99.0%

28.1.1.1. Credit Percentage - 10%

28.1.2. < 99.0% but >= 95.0%

28.1.2.1. Credit Percentage - 25%

28.1.3. Less than 95.0%

28.1.3.1. Credit Percentage - 100%

29. Cloud Directory

29.1. Monthly

29.1.1. < 99.9% but >= 99.0%

29.1.1.1. Credit Percentage - 10%

29.1.2. < 99.0% but >= 95.0%

29.1.2.1. Credit Percentage - 25%

29.1.3. Less than 95.0%

29.1.3.1. Credit Percentage - 100%

30. CloudFront

30.1. Monthly

30.1.1. < 99.9% but >= 99.0%

30.1.1.1. Credit Percentage - 10%

30.1.2. < 99.0% but >= 95.0%

30.1.2.1. Credit Percentage - 25%

30.1.3. Less than 95.0%

30.1.3.1. Credit Percentage - 100%

31. CloudWatch

31.1. Monthly

31.1.1. < 99.9% but >= 99.0%

31.1.1.1. Credit Percentage - 10%

31.1.2. < 99.0% but >= 95.0%

31.1.2.1. Credit Percentage - 25%

31.1.3. Less than 95.0%

31.1.3.1. Credit Percentage - 100%

32. CloudSearch

32.1. Monthly

32.1.1. < 99.9% but >= 99.0%

32.1.1.1. Credit Percentage - 10%

32.1.2. < 99.0% but >= 95.0%

32.1.2.1. Credit Percentage - 25%

32.1.3. Less than 95.0%

32.1.3.1. Credit Percentage - 100%

33. Cognito

33.1. Monthly

33.1.1. < 99.9% but >= 99.0%

33.1.1.1. Credit Percentage - 10%

33.1.2. < 99.0% but >= 95.0%

33.1.2.1. Credit Percentage - 25%

33.1.3. Less than 95.0%

33.1.3.1. Credit Percentage - 100%

34. Compute

34.1. Monthly

34.1.1. < 99.99% but >= 99.0%

34.1.1.1. Credit Percentage - 10%

34.1.2. < 99.0% but >= 95.0%

34.1.2.1. Credit Percentage - 25%

34.1.3. Less than 95.0%

34.1.3.1. Credit Percentage - 100%

35. Connect

35.1. Monthly

35.1.1. < 99.99% but >= 99.0%

35.1.1.1. Credit Percentage - 10%

35.1.2. < 99.0% but >= 95.0%

35.1.2.1. Credit Percentage - 25%

35.1.3. Less than 95.0%

35.1.3.1. Credit Percentage - 100%

36. DocumentDB

36.1. Monthly

36.1.1. < 99.9% but >= 99.0%

36.1.1.1. Credit Percentage - 10%

36.1.2. < 99.0% but >= 95.0%

36.1.2.1. Credit Percentage - 25%

36.1.3. Less than 95.0%

36.1.3.1. Credit Percentage - 100%

37. DynamoDB

37.1. Monthly

37.1.1. Global Tables SLA

37.1.1.1. Monthly

37.1.1.1.1. < 99.999% but >= 99.0%

37.1.1.1.2. < 99.0% but >= 95.0%

37.1.1.1.3. Less than 95.0%

37.1.2. Standard SL

37.1.2.1. Monthly

37.1.2.1.1. < 99.99% but >= 99.0%

37.1.2.1.2. < 99.0% but >= 95.0%

37.1.2.1.3. Less than 95.0%

38. EC2

38.1. Monthly

38.1.1. < 99.99% but >= 99.0%

38.1.1.1. Credit Percentage - 10%

38.1.2. < 99.0% but >= 95.0%

38.1.2.1. Credit Percentage - 25%

38.1.3. Less than 95.0%

38.1.3.1. Credit Percentage - 100%

39. EFS

39.1. Monthly

39.1.1. < 99.9% but >= 99.0%

39.1.1.1. Credit Percentage - 10%

39.1.2. < 99.0% but >= 95.0%

39.1.2.1. Credit Percentage - 25%

39.1.3. Less than 95.0%

39.1.3.1. Credit Percentage - 100%

40. EKS

40.1. Monthly

40.1.1. < 99.9% but >= 99.0%

40.1.1.1. Credit Percentage - 10%

40.1.2. < 99.0% but >= 95.0%

40.1.2.1. Credit Percentage - 25%

40.1.3. Less than 95.0%

40.1.3.1. Credit Percentage - 100%

41. Elastic Container Registry

41.1. Monthly

41.1.1. < 99.9% but >= 99.0%

41.1.1.1. Credit Percentage - 10%

41.1.2. < 99.0% but >= 95.0%

41.1.2.1. Credit Percentage - 25%

41.1.3. Less than 95.0%

41.1.3.1. Credit Percentage - 100%

42. Elastic Load Balancing

42.1. Monthly

42.1.1. < 99.99% but >= 99.0%

42.1.1.1. Credit Percentage - 10%

42.1.2. < 99.0% but >= 95.0%

42.1.2.1. Credit Percentage - 25%

42.1.3. Less than 95.0%

42.1.3.1. Credit Percentage - 100%

43. Elastic Transcoder

43.1. Monthly

43.1.1. < 99.9% but >= 99.0%

43.1.1.1. Credit Percentage - 10%

43.1.2. < 99.0% but >= 95.0%

43.1.2.1. Credit Percentage - 25%

43.1.3. Less than 95.0%

43.1.3.1. Credit Percentage - 100%

44. ElastiCache

44.1. Monthly

44.1.1. < 99.9% but >= 99.0%

44.1.1.1. Credit Percentage - 10%

44.1.2. < 99.0% but >= 95.0%

44.1.2.1. Credit Percentage - 25%

44.1.3. Less than 95.0%

44.1.3.1. Credit Percentage - 100%

45. ElastiSearch

45.1. Monthly

45.1.1. < 99.9% but >= 99.0%

45.1.1.1. Credit Percentage - 10%

45.1.2. < 99.0% but >= 95.0%

45.1.2.1. Credit Percentage - 25%

45.1.3. Less than 95.0%

45.1.3.1. Credit Percentage - 100%

46. EMR Service

46.1. Monthly

46.1.1. < 99.9% but >= 99.0%

46.1.1.1. Credit Percentage - 10%

46.1.2. < 99.0% but >= 95.0%

46.1.2.1. Credit Percentage - 25%

46.1.3. Less than 95.0%

46.1.3.1. Credit Percentage - 100%

47. EventBridge

47.1. Monthly

47.1.1. < 99.99% but >= 99.0%

47.1.1.1. Credit Percentage - 10%

47.1.2. < 99.0% but >= 95.0%

47.1.2.1. Credit Percentage - 25%

47.1.3. Less than 95.0%

47.1.3.1. Credit Percentage - 100%

48. Lightsail Managed Databases

48.1. Monthly

48.1.1. < 99.95% but >= 99.0%

48.1.1.1. Credit Percentage - 10%

48.1.2. < 99.0% but >= 95.0%

48.1.2.1. Credit Percentage - 25%

48.1.3. Less than 95.0%

48.1.3.1. Credit Percentage - 100%

49. Machine Learning Language

49.1. Monthly

49.1.1. < 99.9% but >= 99.0%

49.1.1.1. Credit Percentage - 10%

49.1.2. < 99.0% but >= 95.0%

49.1.2.1. Credit Percentage - 25%

49.1.3. Less than 95.0%

49.1.3.1. Credit Percentage - 100%

50. Messaging (SQS, SNS)

50.1. Monthly

50.1.1. < 99.9% but >= 99.0%

50.1.1.1. Credit Percentage - 10%

50.1.2. < 99.0% but >= 95.0%

50.1.2.1. Credit Percentage - 25%

50.1.3. Less than 95.0%

50.1.3.1. Credit Percentage - 100%

51. MQ

51.1. Monthly

51.1.1. < 99.9% but >= 99.0%

51.1.1.1. Credit Percentage - 10%

51.1.2. < 99.0% but >= 95.0%

51.1.2.1. Credit Percentage - 25%

51.1.3. Less than 95.0%

51.1.3.1. Credit Percentage - 100%

52. Personalize

52.1. Monthly

52.1.1. < 99.9% but >= 99.0%

52.1.1.1. Credit Percentage - 10%

52.1.2. < 99.0% but >= 95.0%

52.1.2.1. Credit Percentage - 25%

52.1.3. Less than 95.0%

52.1.3.1. Credit Percentage - 100%

53. Quantum Ledger Database (QLDB)

53.1. Monthly

53.1.1. < 99.9% but >= 99.0%

53.1.1.1. Credit Percentage - 10%

53.1.2. < 99.0% but >= 95.0%

53.1.2.1. Credit Percentage - 25%

53.1.3. Less than 95.0%

53.1.3.1. Credit Percentage - 100%

54. RDS

54.1. Monthly

54.1.1. < 99.95% but >= 99.0%

54.1.1.1. Credit Percentage - 10%

54.1.2. < 99.0% but >= 95.0%

54.1.2.1. Credit Percentage - 25%

54.1.3. Less than 95.0%

54.1.3.1. Credit Percentage - 100%

55. Redshift

55.1. Monthly

55.1.1. < 99.9% but >= 99.0%

55.1.1.1. Credit Percentage - 10%

55.1.2. < 99.0% but >= 95.0%

55.1.2.1. Credit Percentage - 25%

55.1.3. Less than 95.0%

55.1.3.1. Credit Percentage - 100%

56. WorkDocs

56.1. Monthly

56.1.1. < 99.9% but >= 99.0%

56.1.1.1. Credit Percentage - 10%

56.1.2. < 99.0% but >= 95.0%

56.1.2.1. Credit Percentage - 25%

56.1.3. Less than 95.0%

56.1.3.1. Credit Percentage - 100%

57. WorkMail

57.1. Monthly

57.1.1. < 99.9% but >= 99.0%

57.1.1.1. Credit Percentage - 10%

57.1.2. < 99.0% but >= 95.0%

57.1.2.1. Credit Percentage - 25%

57.1.3. Less than 95.0%

57.1.3.1. Credit Percentage - 100%