ROLES, FUNCTIONS AND RESPONSIBILITIES BEING A TOUR GUIDE Jose Andres Marin

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ROLES, FUNCTIONS AND RESPONSIBILITIES BEING A TOUR GUIDE Jose Andres Marin by Mind Map: ROLES, FUNCTIONS AND RESPONSIBILITIES BEING A TOUR GUIDE Jose Andres Marin

1. MANAGER AND LEADER: This is vital and central role because tourists/visitors and the employer expect the tour guide to take charge/control of the tour and tour group members. This can involve:

2. COMMUNICATOR: This involves

3. #Welcoming people to the tour-genuinely, warmly, personally and sincerely.

4. #being a good communicator also requires interpretation of aspects of the tour (such as culture and customs, history, the environment, social factors and economy).

5. #The schedule of the tour is adhered to

6. #All participants get maximum value from the tour

7. TEACHER AND MENTOR: All tours contain an element of teaching people something or facilitating their learning. This means the tour guide must have:

8. #Extensive knowledge of the wider area/country/region-in order to be an ambassador for the country/location.

9. #skills and techniques to enable them to impart the knowledge the have-to groups and individuals.

10. ENTERTAINER: All tours have some degree of entertainment and the tour guide needs to be able to:

11. #Optimize enjoyment of the group.

12. #make people smile and laugh at appropriate times and for appropriate reasons.

13. ADMINISTRATOR: This can involve:

14. #Arranging supporting inclusions for the tour-such as food/meals, drinks, transport, accommodation and other items appropriate to the type of tour and identified need of tour group members.

15. #Liasing with other operators and businesses-to organize or otherwise facilitate tour and visits.