The guest cycle

1. 3 occupancy

1.1. Maintaining guest accounts

1.2. Safe deposits

1.3. Transportation

1.4. The Concierge provides assistance to guests

1.5. The Cashier's desk is where guests can change foreign currency

1.6. Mail and information

2. 4 departure

2.1. Baggage handling

2.2. Transportation

2.3. Bill settlement

2.4. Check-out

3. After check-out, hotels often send emails or information to convince the customer to return them to their hotel

4. 1 pre-arrival

4.1. The Reservation desk

4.2. Staff analyse inquiries

4.3. Confirm and reserve rooms

4.4. Deal with modifications or cancellations

4.5. The remaining rooms are assigned to walk-in guests

5. 2 arrival

5.1. The Registration desk staff welcome the guests

5.2. Registration and room assignment

5.3. Issuing of keys

5.4. The Bell desk takes care of luggage

5.4.1. arrival

5.4.2. departure

6. Back office

6.1. The back office deals with administrative and accounting operations

6.2. The telephone switchboard deals with incoming and outgoing calls and is also responsible for managing wake-up calls as requested by the guests