CONFLICT AT WORK

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CONFLICT AT WORK by Mind Map: CONFLICT AT WORK

1. Way to deal conflict at work

1.1. Listening to all sides then set up a meeting

1.2. Treat people with respect

1.2.1. listen them carefully

1.2.2. try to get in their shoes

1.3. Not to talk down to people

1.4. Listen carefully

1.5. Find a win-win scenario

1.6. Remember the keys

1.6.1. what is happening

1.6.2. their perception

1.7. Do not jump into conclusion

1.8. Know what is motivating people

1.9. Be consistent in how to handle organizational conflicts

2. Less obvious types of dispute

2.1. poor personal hygiene

2.2. being impolite

2.3. interrupting people in meetings

2.4. not including members on group

2.5. taking credit for other people's ideas

3. Obvious ones

3.1. theft

3.2. bullying behaviours

3.3. drug/drink problems

3.4. discrimination

3.5. too much personal use of Internet/e-mails

3.6. unacceptable language