Complaint reasons
by Daniel Mauban
1. Returns
1.1. Too slow returns processing (fast lane)
1.2. Incorrect handling of returns
1.3. Returns aging
2. Factory related
2.1. Damaged packaging
2.2. Incomplete delivery
2.3. Mismatch P/N label and physical part
2.4. Wrong packaging
2.5. Late delivery
2.6. Dead on arrival
2.7. Wrong part delivered
2.8. Quality
2.8.1. Spare part quality
2.8.2. Spare part out of specification
3. Supplier related
3.1. Mismatch P/N label and physical part
3.2. Spare part out of specification
4. Logistics related
4.1. Warehouse
4.1.1. Wrong part delivered
4.1.2. Mismatch P/N label and physical part
4.1.3. Dead on arrival
4.1.4. Wrong packaging
4.1.5. Missing or incorrect documentation in shipment
4.1.6. Late delivery
4.1.7. Missing invoice
4.2. Carrier
4.2.1. Damaged packaging
4.2.2. No delivery
4.2.3. Late delivery
4.3. Control Tower
4.3.1. Shipment on hold
4.3.2. Missing or incorrect documentation in shipment
4.3.3. No answer
4.3.4. Missing/wrong tracking number
4.3.5. Missing invoice
4.4. 3PL performance
4.4.1. DTS
4.4.2. Pick and Pack
4.4.3. On time delivery
4.4.4. Returns processing
4.4.5. Inventory accuracy