1. Case Details
1.1. Origin
1.2. SLA Breach
1.3. Description
1.4. Product
1.5. Type
1.6. Reason
1.7. Created Date
1.8. Modified Date
1.9. Case Title (Subject)
1.10. Time Remaining
1.11. Quick Actions
1.11.1. Escalation
1.11.2. Routing
1.11.3. Customer Communication
1.11.4. Send Response
1.11.5. RMA
1.12. Tags
1.13. Priority
1.14. Status
1.15. Contact Profile
1.15.1. Name
1.15.2. Email
1.15.3. Phone
1.15.4. Customer Type
1.15.4.1. Premium
1.15.5. Company Name
1.15.6. Mailing Address
1.16. Related Case List
1.16.1. Case Number
1.16.2. Subject
1.17. Past Case List
1.17.1. Case Number
1.17.2. Subject
1.18. Case Progress
2. Contact Profile
2.1. Name
2.2. Email
2.3. Phone
2.4. Customer Type
2.4.1. Premium
2.5. Company Name
2.6. Mailing Address
3. Agent CoBOT
3.1. PO#
3.2. Serial#
3.3. Order Date
3.4. Invoice #
3.5. Warranty
3.6. Probable Cause/Error
3.7. Key conversation
3.8. Entitlement
3.9. Required
4. Knowledge Hub
4.1. Suggested Solution
4.1.1. Search
4.1.2. Tags
4.1.2.1. Add Tag
4.1.3. Knowledge Base
4.1.4. External Source
4.1.5. Log Analytics
4.2. SOP
4.3. RPA
4.3.1. Run a quick RPA diagnostic
4.3.1.1. Invoke RPA
4.3.2. Product Warranty
4.3.2.1. Get Warranty
4.3.3. Get Product Log
4.3.3.1. Invoke RPA
4.4. Guided setup
4.5. customer interaction questions
5. Floating Live Agent Window
6. Case Progress
7. Console Components
7.1. Phone
7.2. Omni-Channel
7.2.1. Facebook
7.2.2. Whatsapp
7.2.3. Twitter
7.2.4. Linkedin
7.2.5. Live Agent
7.3. History
8. Cases List
8.1. Case Count
8.2. Refresh Case List
8.3. Refresh Settings
8.3.1. OnDemand Refresh
8.3.2. 5 mins Automatic Refresh
8.3.3. 10 mins Automatic Refresh
8.4. Case Number
8.5. Subject
8.6. Status
8.6.1. New
8.6.2. Working
8.6.3. Esclated
8.6.4. Closed
8.7. Case Origin
8.7.1. Phone
8.7.2. Email
8.7.3. Web
8.7.4. Facebook
8.7.5. Twitter
8.8. Priority
8.8.1. High
8.8.2. Medium
8.8.3. Low
8.9. Customer Type
8.9.1. Premium
8.10. Recently Updated case highlight
9. Related Case List
9.1. Case Number
9.2. Subject
10. Past Case List
10.1. Case Number
10.2. Subject
11. QA checklist
12. Header
12.1. Search Filter
12.2. Search Bar
12.3. Mean Time Resolution
12.4. Case Count
12.4.1. Open Cases
12.4.2. Closed Cases