1. INFORMATION TECHNOLOGY PROJECT GOALS
1.1. REDUCE COSCTS
1.1.1. eg : enterprise resource planning
1.2. IMPROVE CUSTOMER LOYALTY
1.2.1. eg : loyalty program
1.3. CREATE COMPETITIVE ADVANTAGE
1.3.1. data warehousing
1.4. GENERATE GROWTH
1.4.1. sales management systems
1.5. STREAMLINE SUPPLY CHAIN
1.5.1. demand planning software
1.6. GLOBAL EXPANSION
1.6.1. e-business
2. COMMON DEPARTMENTS IN AN ORGANIZATION
2.1. ACCOUNTING
2.2. FINANCE
2.3. MARKETING
2.4. HUMAN RESOURCES
2.5. SALES
2.6. OPERATIONS MANAGEMENT
2.7. PRODUCTION MANAGEMENT
3. INFORMATION TECHNOLOGY
3.1. a field concerned with the use of technology in managing and processing information
4. MANAGEMENT INFORMATION SYSTEMS (MIS)
4.1. general name for the business function and academic discipline covering the application of people ,technologies and procedures to solve business problems.
5. INFORMATION TECHNOLOGY'S IMPACT ON BUSINESS OPERATIONS.
5.1. CUSTOMER SERVICE
5.1.1. eg ; call centres
5.2. FINANCE
5.2.1. eg : accounting packages
5.3. SALES AND MARKETING
5.3.1. eg : campaign management
5.4. OPERATIONS
5.4.1. eg : supply chain management
5.5. HUMAN RESOURCES
5.5.1. explanation : software to track employees at risk of leaving
6. INFORMATION TECHNOLOGY BASICS
6.1. INFORMATION
6.1.1. data converted into meaningful context . eg : best customer
6.2. BUSINESS INTELLIGENCE
6.2.1. apps and technologies that are used to support decision-making efforts . Eg : lowest sales per week compared with economic interest rates
6.3. DATA
6.3.1. raw facts that describe the characteristics of ana event. Eg : order date
7. IT CULTURES
7.1. INFORMATION-FUNCTIONAL CULTURE
7.1.1. employees use information as a means of exercising influence or power over others
7.2. INFORMATION-SHARING CULTURE
7.2.1. Employees across departments trust each other to use information
7.3. INFORMATION-INQUIRING CULTURE
7.3.1. Employees across departments search for information to better understand the future and align themselves with current trennds and new directions
7.4. INFORMATION-DISCOVERY CULTURE
7.4.1. Employees across departments are open to new insights abt crisis and radical changes and seek ways to create competitive advantage