Communication as a Family Support Worker

1. Body Language

1.1. Facial Expressions

2. Listening

2.1. Recording information accuralty

2.2. Taking notes/recording views/voices

3. Distraction

3.1. Using tools to make children comfortable to speak

3.2. Talk while driving or eating

4. Communicate with variety of different people

4.1. Children

4.2. Collegaues

4.3. Police

4.4. Healthcare workers

4.5. Schools

4.6. Extended family members

4.7. Charities

4.8. Social Workers

4.9. Service users

5. Signposting

5.1. Sharing information via email, flyers, text, paperwork

6. Advocating for children/families

7. Sharing information

8. Direct work - words and pictures

9. Verbal

9.1. Telephone conversations

9.2. Hosting meeting with familes and othert professionals

9.3. Talking to children

9.4. Speaking to other agencies

10. Written

10.1. Writing assessments

10.2. Reading assessments

10.3. Email

10.4. Text messages

10.5. Letters

10.6. Explaining to children/ people with LD, not using jargon

11. Visual

11.1. Showing videos

11.2. Information

11.3. Games

12. Communicate honestly and effectively