1. Sales/Customer Service
1.1. Customer - roles/responsibilty/ownership/loyalty
1.2. Customer Survey
1.3. Customer Feedback
1.4. Transparency and Service fees
1.5. Create future opportunities for regional/domestic and future international travel and cruise
2. Systems and Processes
2.1. Booking Process/Flow review/documented and enhance
2.1.1. Insightly
2.1.2. Cross Check
2.1.3. Paperless booking process
2.2. Policy and procedures review
3. Marketing
3.1. Database
3.1.1. Segmentation
3.2. Content
3.2.1. Blog writing
3.3. Digital/Social Strategy
3.3.1. Find and Seek Digital
3.4. Website Redevelopment/Design
3.4.1. Video
3.4.2. Homepage Redesign
3.4.3. Functionality focus vs Inspiration focus
3.4.4. Navigation redesign
3.5. Messaging and wording for business
3.6. Collaborative B2B marketing plan for Niche markets
3.7. Redesign of marketing assets/logo
3.7.1. Tori Wheelan graphics
3.8. Social Responsibility plan
3.8.1. Victorian Womens Trust
3.8.1.1. Networking plan
3.8.1.2. EWT/VWT Collaboration plan
3.8.2. Charities
3.8.2.1. YATRA
3.8.2.2. WFWIA
3.9. Online Niche Travel brochures
4. Finance
4.1. Review of business suppliers and expenses
4.2. Insolvency - payment methods
4.3. Protection of commission/cancellation fees
4.4. Review of business model - Service fees/Transparancy
4.5. Risk Assessment
5. Communication
5.1. Intranet Review and redesign
5.2. Review of communication systems - meetings/appraisals/information sharing
5.3. TEAMS - chats
5.4. Team Sharepoint
6. Customers
6.1. New Customers
6.1.1. Social media
6.1.2. Team member networking
6.1.3. Niche target audience
6.1.4. letter box drop/postcards
6.1.5. Clifton Hill Traders
6.2. Existing Customers
6.2.1. contact with existing customers with current bookings
6.2.2. Reconnection with existing customers without current bookings
6.3. Persona Review
6.4. Customer Loyalty program
7. HR/Learning and Development
7.1. Professional Development
7.1.1. Linkedin Training sessions
7.1.2. Smart point training
7.1.3. AFTA Webinars
7.2. Team member engagement/feedback of business goals and initiatives
7.2.1. zoom team feedback meetings
7.3. Personal Development
7.3.1. Cornerstone Webinars
7.3.2. AFTA webinars
7.4. Team Building
7.4.1. Zoom lunches
7.4.2. Zoom drinks
7.4.3. Collaborative projects
7.4.4. info sharing meetings - blogs/educational reports etc
7.5. Human Resources
7.5.1. Roles - Review, remuneration, accountability,
7.6. Recruitment
7.6.1. Process
7.6.2. Contracts
8. Product
8.1. Niche Product projects
8.2. Preferred products
8.2.1. Review and relist
8.2.2. Resurg - measurement