1. MY JOB
1.1. Interesting / Lots of topics
1.1.1. Maybe too much...
1.2. A lot of project management (Digital)
1.2.1. Is that my role in the end?
1.2.1.1. We lack coordination in the management of tools.
1.3. Little time spent dealing with customer issues
1.3.1. A lot of time spent in animation / data consolidation
1.3.2. Difficulty keeping up with all of Europe's issues
1.4. Difficult balance between Account Management / Contract Performance
1.4.1. I think that's a topic in 2021
1.5. Difficult to master all expertise
1.5.1. Contract Management / Technical / Legal / Digital / Project Management
1.6. In reality, I have little visibility on the actual performance of the contracts...
1.6.1. No consolidation of KPIs ( Finance / Contract / Claim etc ...)
1.6.2. Unable to follow our commitments contract by contract
1.6.3. A lot of hope on the Dashboard...
2. " MAIN" 2020 OBJECTIVES
2.1. Drive Continuous Improvement
2.1.1. Good coordination with Herve + Service Excellence, this clarification through the GPA was necessary (there was a lot of overlap on the methodology).
2.1.1.1. The results, the integration of the method, the impregnation of the culture of change and continuous improvement is a long work ...
2.2. CPL Committee Animation
2.2.1. Overall good interaction, good exchanges, mutual trust, still some language and interaction issues between Jason and the rest of the CPL + SWE issue
2.3. Portfolio Cleaning
2.3.1. Part of the analysis that is done within the GPA (contract analysis at the margin level)
2.3.1.1. there are few contracts left that are less than 20% from GM.
2.3.1.1.1. we will have a better visibility / control with the Contract Management Dahboard
2.4. Manage Riks
2.4.1. There was a good step done with Pascal and Richard on the sharing of roles, the definition of trainings, and the adaptation of the RAMP tool to our business.
2.4.1.1. More work on CPLs' understanding and control of risk levels and the ES Services organisation in general.
3. MY NEEDS
3.1. Support / help / coordination on projects / digital tools
3.1.1. I spend too much time coordinating digital projects to the detriment of contract performance issues.
3.1.2. Phase 2 - Action Plans / Site Action Dashboard to TABLEAU
3.1.3. Requests for improvement on the tools set up ( Site Action Plan Dashboard, Action Plan, Site Information / Documentation ) etc ...
3.1.3.1. Who is the application / tool project manager?