all the steps you need to take when answering a phone call.
by Heyle Tapia
1. Speak clearly
2. Introduce yourself immediately.
3. Actively listen and take notes.
4. Use the speaker only when necessary.
5. Be honest if you don't know the answer.
6. Check and reply to voice messages.
7. Answer a call before the phone rings 3 times.
8. Use appropriate language.
9. Be cheerful.
10. Ask before putting someone on hold or transferring a call.
11. Consider your volume.