all the steps you need to take when answering a phone call.

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all the steps you need to take when answering a phone call. by Mind Map: all the steps you need to take when answering a phone call.

1. Speak clearly

2. Introduce yourself immediately.

3. Answer a call before the phone rings 3 times.

4. Actively listen and take notes.

5. Use the speaker only when necessary.

6. Use appropriate language.

7. Be cheerful.

8. Ask before putting someone on hold or transferring a call.

9. Be honest if you don't know the answer.

10. Consider your volume.

11. Check and reply to voice messages.