Inbound Calls - If a menu option is not selected within three seconds of the end of the greeting,...
1. "Thank you for contacting our Customer Support Team. Please select English by dialing 1 or Lao by dialing 2"
1.1. 2. Lao
1.2. 1. English
1.2.1. "Please state the reason of your call by pressing the right number"
1.2.1.1. 1.1. "To contact our Reception, press 1"
1.2.1.1.1. 1.1.2 General Request
1.2.1.1.2. 1.1.3 Corporate Affairs
1.2.1.2. 1.2. "To have more information about our products & services, press 2"
1.2.1.2.1. Advertising Message: "Monthly Campaign"
1.2.1.3. 1.3. "To manage Your Banking with Us, press 3"
1.2.1.3.1. 1.3.1. Personal Banking
1.2.1.3.2. 1.3.2. Business Banking
1.2.1.4. 1.1.4 "To register a complaint about our products or services, press 4"
1.2.1.4.1. Between Opening Hours
1.2.1.4.2. After Opening Hours
1.2.1.4.3. If Busy
1.2.1.5. 1.1.5. "To get help, press 5"
1.2.1.5.1. Between Opening Hours
1.2.1.5.2. After Opening Hours
1.2.1.5.3. If Busy
1.2.1.6. 1.1.6. "Press 9 to repeat the available options"