1. Phases of Tour Operation
1.1. PHASE 1 Pre-Tour Operation
1.1.1. Reservation
1.1.2. Payment
1.1.3. Develop tour paperwork
1.1.4. Training and schedule
1.2. PHASE 2 Tour Execution
1.2.1. Tour planning
1.2.2. Talents of
1.2.2.1. Tour director
1.2.2.2. Escort
1.2.2.3. Leader
1.2.2.4. Driver
1.3. PHASE 3 Post-Tour
1.3.1. Analysis of the tour
1.3.2. Cross selling
2. Special Tourist
2.1. Health problem
2.2. Disable
2.3. Carry first aid kit
2.4. Knowledge of first aid, like CPR
2.5. Common illness
3. Materials
3.1. Forms
3.1.1. Itinerary
3.1.2. Passenger list
3.1.3. Time sheets
3.1.4. Tour report
3.2. Supplies
3.2.1. Tickets
3.2.2. Handouts
3.2.3. Personal supplies
3.2.4. Reference materials
3.3. Gadget
3.3.1. Electronic translator
3.3.2. Cellphone
3.3.3. Alarm
3.4. Luggage
3.4.1. High quality
3.4.2. Hard luggage
4. Group Tour
4.1. Occupied
4.1.1. Small talk
4.1.2. Playing games
4.1.3. Gives information
4.1.4. Sing along
4.2. Handling
4.2.1. Behavior
4.2.1.1. High expectation
4.2.1.2. Grouping factors
4.2.2. Srategies
4.2.2.1. Be fair
4.2.2.2. Praise behavior
4.2.2.3. Exceed expectation
4.2.2.4. Flexible
5. Tour Manager
5.1. Job Function
5.1.1. Manage movement
5.1.2. Safety of tour member
5.1.3. Organize Itinerary
5.1.4. Handle all problem
5.1.5. Provide commentary
5.2. Personality
5.2.1. Positive, energetic, and easy to approach
5.2.2. Respect and control emotions
5.2.3. Patient, caring
5.2.4. Research skill
5.2.5. Ethic
5.2.6. Organizational
6. Travel Tips
6.1. Watch food and drink intake
6.2. Have a good sleep and rest
6.3. Carry necessary medicine
7. Multi-Day
7.1. Manage a group for many days
7.2. Procedures
7.2.1. Tour manual
7.2.2. Tour training
7.2.3. Familiarize trip
8. Stop
8.1. Rest stop
8.2. Photo stop
8.3. Lunch stop
8.4. Other stop
8.4.1. Unplanned shopping
8.4.2. Prayers