1. Factoring
1.1. Sales / Relationship Management
1.1.1. Onboard clients and manage direct and indirect sales
1.2. Client Management
1.2.1. Managing relationship with clients
1.3. Collateral Management
1.3.1. Take On Team - onboarding
1.3.1.1. 7 FTEs
1.3.1.1.1. Avg 25 - 30 clients onboarded each month
1.3.2. Account management and servicing
1.3.2.1. 90 FTEs
1.3.2.1.1. Manage incoming queries ( 1-2hrs)
1.3.2.1.2. Process Payment requests
1.3.2.1.3. Review Exception report - 14 - 18 types of report
1.3.2.1.4. Debt Verification
1.3.3. Deal Management Team
1.3.3.1. Contract management
1.3.3.2. Document checks @ onboarding
1.3.3.3. 6 - 7 FTEs
1.3.4. Payments
1.3.4.1. 5 FTEs
1.3.5. Cash Allocation Team
1.3.5.1. 25 FTEs
1.3.5.2. 1000 - 1200 cash reciepts
1.3.5.2.1. 40% of the volume
1.3.5.2.2. 60% is auto allocated using algorithm in Mainframe - apprx 2600 receipt / day
2. Discounting
2.1. Collateral Management
2.1.1. 95 - 100 FTEs
2.1.2. Take On Team
2.1.2.1. 6 FTEs
2.1.3. Debt Verification
2.1.3.1. 7 -8 FTEs
2.1.3.2. No scope of automation as first contact has to be a phone call
2.1.4. Life cycle
2.1.4.1. Books are closed each month - 1st of the month - 20th of the month
2.1.4.2. All risk mgmt activities are carried
2.1.4.3. Send us reports - Aged debtor report , Aged credit report,
2.1.5. Risk Mgmt
2.1.5.1. Ageing / OCL/ Reconciliation/ Contra / TOP5
2.1.5.2. Schedule
2.1.5.2.1. 36000 schedules are sent each month
2.1.5.2.2. manually takes 2 - 3 mins to process
2.1.5.2.3. 40 % - 45% are process straight through using automation