Achieving Operational Excellence & Customer Intimacy: Enterprise Applications

1. 9.3 SISTEM MANAJEMEN HUBUNGAN PELANGGAN

1.1. APA ITU MANAJEMEN HUBUNGAN PELANGGAN?

1.2. PERANGKAT LUNAK MANAJEMEN HUBUNGAN PELANGGAN

1.3. CRM OPERASIONAL DAN ANALITIS

1.4. NILAI NILAI SISTEM MANAJEMEN HUBUNGAN PELANGGAN

2. 9-4 WHAT ARE THE CHALLENGES THAT ENTERPRISE APPLICATIONS POSE, AND HOW ARE ENTERPRISE APPLICATIONS TAKING ADVANTAGE OF NEW TECHNOLOGIES?

2.1. ENTERPRISE APPLICATION CHALLENGES

2.2. NEXT-GENERATION ENTERPRISE APPLICATIONS

2.3. SOCIAL CRM

2.4. BUSINESS INTELLIGENCE IN ENTERPRISE APPLICATIONS

3. 9.1 ENTERPRISE SYSTEM

3.1. APA ITU SISTEM PERUSAHAAN

3.2. PERANGKAT LUNAK PERUSAHAAN

3.3. NILAI BISNIS SISTEM PERUSAHAAN

4. 9.2 SUPPLY CHAIN MANAGEMENT SYSTEMS

4.1. RANTAI PASOKAN

4.2. SISTEM INFORMASI DAN MANAJEMEN SUPPLY CHAIN

4.3. SUPPLY MANAGEMENT CHAIN SOFTWARE

4.4. RANTAI SUPPLY GLOBAL DAN INTERNET

4.5. NILAI BISNIS SISTEM MANAJEMEN SUPPLY CHAIN