1. Exercises
1.1. Tools in TQM
1.2. Prepare MRP
1.3. EOQ exercise
1.4. SCM case study
1.5. Project management network diagram
2. Format for final exam
2.1. 20 MCQs
2.1.1. 5 topics
2.2. 2 short answer questions
2.3. 2 prolem solving questions
3. Quality management and control
3.1. Quality
3.2. Dimensions
3.2.1. Products (9)
3.2.2. Services (9)
3.3. Determinants (4)
3.4. Costs of quality (4)
3.5. TQM
3.5.1. PDSA
3.5.2. Elements
3.5.3. Six sigma
3.6. Tools (8)
3.6.1. Flowchart
3.6.2. Histogram
3.6.3. Scatter diagram
3.6.4. Pareto chart
3.6.5. Run chart
3.6.6. Control chart
3.6.7. Cause and effect (fishbone) diagram
3.6.8. Check sheet
3.7. Inspection
3.7.1. How much/ How often
3.7.2. When/ where
4. MRP & ERP
4.1. Independent vs dependent demand
4.2. MRP
4.2.1. How: Inputs--> Processing (computer)--> Output
4.2.2. Inputs
4.2.2.1. Master production schedule
4.2.2.2. Bill of materials (BOM)
4.2.2.3. Inventory records
4.2.3. Processing
4.2.3.1. Gross requirements
4.2.3.2. Scheduled receipts
4.2.3.3. Projected on hand
4.2.3.4. Net requirement
4.2.3.5. Planned-order receipts
4.2.3.6. Planned-order release
4.2.4. Outputs
4.2.4.1. Primary reports
4.2.4.1.1. Plan orders
4.2.4.1.2. Order releases
4.2.4.1.3. Changes
4.2.4.2. Secondary reports
4.2.4.2.1. Performance control reports
4.2.4.2.2. Planning reports
4.2.4.2.3. Exeption reports
4.3. MRPII
4.3.1. Involved finance and marketing in the system
4.3.2. Capacity planning
4.4. ERP
4.4.1. Integrate finance, manufacturing and HR in a single computer system
5. Inventory management
5.1. Inventory
5.2. Types
5.3. Functions
5.4. Objectives
5.5. Key terms
5.5.1. Holding cost (Carrying cost)
5.5.2. Ordering cost (Setup cost)
5.5.3. Lead time
5.6. ABC classifications
5.7. Counting systems
5.8. EOQ Models
5.8.1. Basic EOQ
5.8.1.1. EPQ
5.8.1.2. Quantity discount
5.8.2. Reorder point ROP
5.9. Other models
5.9.1. Fixed interval order
5.9.2. Single period model
6. Supply chain management
6.1. Supply chain
6.2. SCM
6.2.1. activities
6.2.2. functions
6.3. Needs
6.3.1. Bullwhip effect
6.4. Benefits
6.5. SCOR model
6.6. Trade-offs
6.7. Elements
6.7.1. Logistics, DRP, EDI, ECR, E-commerce
7. Project management
7.1. Project vs Operations
7.2. Project management
7.2.1. Project manager
7.2.2. PMLC
7.3. Key metrics
7.3.1. Time
7.3.2. Cost
7.3.3. Performance objectives/ scope
7.4. Tools
7.4.1. WBS
7.4.2. Network digram
7.4.2.1. PERT
7.4.2.2. CPM
7.4.3. Gantt chart
7.4.4. Risk management