English course content

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English course content by Mind Map: English course content

1. Speaking

1.1. Networking

1.1.1. Introductions / small talk

1.1.1.1. Welcoming visitors

1.1.2. Active Listening

1.1.3. Explaining your job / project

1.1.3.1. ?

1.2. On the telephone

1.2.1. Cold calling

1.2.1.1. Prospective clients

1.2.2. Making arrangements

1.2.2.1. Customers

1.2.2.2. English speaking operators

1.2.3. Dealing with complaints

1.2.3.1. ?

1.2.4. Making complaints

1.2.4.1. ?

1.2.5. Giving advice and suggestions

1.2.5.1. ?

1.3. Meetings

1.3.1. Participating

1.3.1.1. Giving opinions, agreeing and disagreeing, asking for and giving clarification

1.3.2. Leading

1.4. Presentations

1.4.1. Presenting a product or service

1.4.1.1. Customers ?

1.4.1.2. Colleagues ?

1.4.2. Informal presentations

1.4.2.1. Example ?

1.5. Working on an exhibition stand

2. Writing

2.1. Letters

2.1.1. Example ?

2.2. Emails

2.2.1. Placing / receiving orders

2.2.1.1. Examples

2.2.2. Confirming /making arrangements

2.3. Memos

2.3.1. Example ?

3. Listening

3.1. Accents of native speakers

3.2. Listening for key information

4. Reading

4.1. Understanding professional correspondence

4.1.1. Examples from Orange

4.2. Reports ?

5. Vocabulary and Grammar

5.1. General vocabulary

5.2. Some technical language

5.2.1. Examples ?

5.3. Professional environment

5.3.1. Work and responsibilities

5.4. Making comparatives

5.5. Giving advice and suggestions - could and should

5.6. Exchanging information - asking, checking, confirming, correcting, showing understanding

5.7. Signposting language

5.8. Conditionals

5.9. Modals - obligation, necessity, possibility, deduction

6. PRACTISE INPUT SKILLS

7. PRACTISE OUTPUT SKILLS