You have been working with OA University to develop courses for the hybrid program. One of your ...

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You have been working with OA University to develop courses for the hybrid program. One of your SMEs, Gillian, was not open to any ID assistance. Ignoring your attempts at connecting, Gillian created the course on her own and presented the finished product to you. You send the course to the dean for approval. After the dean's review, Gillian was told to work with you on course revisions. You know you have to have a crucial conversation with Gillian. How would you begin? by Mind Map: You have been working with OA University to develop courses for the  hybrid program. One of your SMEs, Gillian, was not open to any ID assistance. Ignoring your attempts at connecting, Gillian created the course on her own and presented the finished product to you. You send the course to the dean for approval. After the dean's review, Gillian was told to work with you on course revisions. You know you have to have a crucial conversation with Gillian. How would you begin?

1. Send Gillian an email conveying that you are looking forward to working with her on course revisions. You also provide some days and times you are available and asking for input on her availability.

1.1. Gillian responds that she is swamped at the moment and the times you have sent do not work with her schedule. How do you respond?

1.1.1. In your email, you acknowledge that finding a mutual time to meet can be challenging and empathize with her busy schedule. However, you stand firm that it is essential to meet for the completion of the revisions. You ask her to share her schedule and you can identify times that you are both available.

1.1.1.1. Gillian provides you with her schedule. She is only available during your lunch hour. You agree because it is once a week. How do you prepare for the meeting to establish a partnership in completing the revisions?

1.1.1.1.1. Knowing you may not get many opportunities to meet with Gillian, you review the course and identify the roles each of you needs to take on to complete the course revision. You create a schedule of action items. Your plan is to discuss the action items with Gillian and determine a timeline for each. This will reduce the time needed to meet to achieve the revisions.

1.1.1.1.2. You outline the goals you have for yourself, the SME, and the program. You decide that in order to establish collaboration, it is important to review each of your roles and responsibilities in achieving a revised course that fulfills both of your expectations. Your plan is to review the roles and expectations and reiterate how you each contribute to the process in making the course revision a success.

1.1.1.1.3. You want to make the most of your meeting time to collaborate on revisions. You send Gillian an email with links to the SME and ID roles and responsibilities and an outline of the action items that you will need to complete for course revision. You ask her to review the documents prior to your meeting so that you can make the most of the time she has available to meet with you.

1.1.2. Email seems to be a less effective way to communicate. You request a few minutes to chat on the phone or via Zoom.

1.1.2.1. Your phone meeting with Gillian went well. You were able to get to the root of Gillian's behavior. She is feeling threatened over ownership of the course. How do you establish a collaborative relationship for revision moving forward?

1.1.2.1.1. You email Gillian and suggest she sends you her revisions. When you meet you can discuss them and provide feedback. If she feels like she is in control of the changes, you will get more cooperation from her.

1.1.2.1.2. You outline the goals you have for yourself, the SME, and the program. You decide that in order to establish collaboration, it is important to review her role as the content expert and your role as an ID with expertise in instructional design for online learning and adult learning theories. Your plan is to review the roles and expectations and reiterate how you each contribute to the process in making the course revision a success.

1.1.2.1.3. You tell Gillian you are not trying to take control over her course, but help her may it a better online experience for students. You state you would like to work with her on the knowledge and content and make suggestions for how to make the experience better for online learners.

1.1.3. You bring the issue up in the biweekly meeting with your manager. It is important to bring them into the loop about potential delays.

1.1.3.1. Your ID team shares some great suggestions and you also have a follow-up meeting with your manager. You decide to make another attempt at collaboration before escalating the situation. Which option do you feel would yield the most effective results?

1.1.3.1.1. You call Gillian, upon reaching her, you reiterate that the course revisions need to be completed and that cannot happen without working together. You require her to commit to a meeting time before getting off the phone.

1.1.3.1.2. You call Gillian. When you reach her, you explain that you have some ideas for revisions. You give her a choice: Would she like you to send those to her for review or would she like to meet to discuss them.

1.1.3.1.3. You call Gillian and explain the you understand that she is busy and revisions can be a hassle, but you will need to work together to make this happen in the most effective and efficient manner. You ask for one meeting to brainstorm and discuss revisions. Explain that after that you can share documents and correspond through email with only occasional Zoom meetings to finalize information.

2. Send Gillian an email explain that the course was not approved and she will be working with you on course revisions.

2.1. Gillian responds to your email that she is really to busy to meet right now, but has some ideas for revisions. She sends a list of changes she would like to make to the course. What is the best way to respond to this email?

2.1.1. You take a moment to explore the situation and review the obstacles Gillian is putting in place. In your email, you maintain a firm and polite response that includes empathy toward her busy schedule but reiterates the expectations that she meet with you to revise the course. Explain that you will be happy to review her suggested changes when you meet. You follow up by resending the invite to the Zoom meeting.

2.1.1.1. Gillian reluctantly agree to meet via Zoom. How do you prepare to make the most out of this meeting?

2.1.1.1.1. You outline the goals you have for yourself, the SME, and the program. You decide that in order to establish collaboration, it is important to review each of your roles and responsibilities in achieving a revised course that fulfills both of your expectations. Your plan is to review the roles and expectations and reiterate how you each contribute to the process in making the course revision a success.

2.1.1.1.2. Knowing you may not get many opportunities to meet with Gillian, you review the course and identify the roles each of you needs to take on to complete the course revision. You create a schedule of action items. Your plan is to discuss the action items with Gillian and determine a timeline for each. This will reduce the time needed to meet to achieve the revisions.

2.1.1.1.3. You want to make the most of your meeting time to collaborate on revisions. You send Gillian an email with links to the SME and ID roles and responsibilities and an outline of the action items that you will need to complete for course revision. You ask her to review the documents prior to your meeting so that you can make the most of the time she has available to meet with you.

2.1.2. You are fuming, thinking Gillian is still refusing to accept assistance from the ID. This the reason the course needs to be revised in the first place. She clearly will not work with the ID team, so you reach out to your manager for escalation.

2.1.2.1. Based on her previous behaviors a meeting is scheduled with the program director, your manager, and Gillian. The program director determines that Gillian will make the necessary changes and send them to you. You will keep your manager and the program director informed on the progress of revisions. The relationship is now transactional. How do you proceed in your working relationship with Gillian?

2.1.2.1.1. You review the course and come up with a list of ideas for changes. You compare both lists and identify where you agree and areas you need to further discuss. You send an email to Gillian outlining where you are in agreement and set a plan of action to begin work on those areas and set up a meeting to follow up on questions related to where your suggestions/lists differ.

2.1.2.1.2. You plan a Zoom meeting to clarify information and details on the requested changes. You identify and make note/point out potential impact on the course, but do not offer any opinion on the requested updates.

2.1.3. You respond to Gillian's email by outlining some concerns you have on a few of the revision suggestions you find most ineffective. You reiterated that it is important to meet so that you can further discuss the revisions that need to be made. You follow up by providing a list of dates for her to choose from for the Zoom meeting and set a deadline for response.

2.1.3.1. Gillian accepts the meeting time. She follows up with a list of comments to your suggestions. What is the best way to address her comments and feedback?

2.1.3.1.1. You thank Gillian for her feedback and tell her you are looking forward to chatting about the revisions when you meet.

2.1.3.1.2. You read the comments and thank Gillian for taking the time to review your suggestion citing some specific areas that you agree. You follow up with a meeting invite and agenda of items to discuss based on suggestions from both of your lists.

2.1.3.1.3. You decide to keep the momentum moving forward and respond to her comments to your suggestions.

3. Send Gillian a Zoom invite. Being proactive in case she tries to revise prior to your meeting, you also attach a link to suggestions you have for course revisions.

3.1. Gillian ignores the Zoom invite and sends an email. She replies to your suggestions by indicating this is her course and these will not work for the students. She has experience in this area and students will complain if the suggestions you make are implemented. What do you do next?

3.1.1. You are fuming, thinking if Gillian had accepted assistance from you to begin with, there would not be a need to revise the course. She clearly will not accept help, so you reach out to your manager for escalation.

3.1.1.1. Based on the her previous behaviors a meeting is scheduled with the program director, your manager, and Gillian. The program director determines that Gillian will make the necessary changes and send them to you. You will keep your manager and the program director informed on the progress of revisions. The relationship is now transactional. How do you proceed in your working relationship with Gillian?

3.1.1.1.1. You reach out to Gillian in a follow-up email with the action items you need to complete based on her lists of changes and the hard deadline for course revisions. You ask her to review the dates and confirm the timeline works for her. You cc the program director and your manager in the email.

3.1.1.1.2. You review the course and come up with a list of ideas for changes. You compare both lists and identify where you agree and areas you need to further discuss. You send an email Gillian outlining where you are in agreement and set a plan of action to begin work on those areas and set up a meeting to follow up on questions related to where your suggestions/lists differ.

3.1.1.1.3. You plan a Zoom meeting to review details on the requested changes. You identify and make note/point out potential impact on the course, but do not offer any opinion on the requested updates.

3.1.2. You avoid responding to Gillian's comments and focus on the goal of setting up a meeting to work on course revision. You email a reply, suggesting that meeting via Zoom will allow the opportunity to discuss potential revisions. You also inquire in the email about the suggested meeting day and time that will work for her.

3.1.2.1. Gillian reluctantly agree to meet via Zoom. How do you prepare to make the most out of this meeting?

3.1.2.1.1. You outline the goals you have for yourself, the SME, and the program. You decide that in order to establish collaboration, it is important to review each of your roles and responsibilities in achieving a revised course that fulfills both of your expectations. Your plan is to review the roles and expectations and reiterate how you each contribute to the process in making the course revision a success.

3.1.2.1.2. Knowing you may not get many opportunities to meet with Gillian, you review the course and identify the roles each of you needs to take on to complete the course revision. You create a schedule of action items. Your plan is to discuss the action items with Gillian and determine a timeline for each. This will reduce the time needed to meet to achieve the revisions.

3.1.2.1.3. You want to make the most of your meeting time to collaborate on revisions. You send Gillian an email with links to the SME and ID roles and responsibilities and an outline of the action items that you will need to complete for course revision. You ask her to review the documents prior to your meeting so that you can make the most of the time she has available to meet with you.

3.1.3. You address Gillian's comments about your suggestions in an email telling her that you do have experience in adult learning and online best practices and you are happy to explain your rationale and answer her questions when you meet. You follow up by resending the invite to the Zoom meeting.

3.1.3.1. Gillian accepts the meeting time. She follows up with a list of comments to your suggestions. What is the best way to address her comments and feedback?

3.1.3.1.1. You thank Gillian for her feedback and tell her you are looking forward to chatting about the revisions when you meet.

3.1.3.1.2. You decide to keep the momentum moving forward and respond to her comments to your suggestions.

3.1.3.1.3. You read the comments and thank her for taking the time to review your suggestion citing some specific areas that you agree. You follow up with a meeting invite and agenda of items to discuss based on suggestions from both of your lists.