Communication Etiquette

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Communication Etiquette by Mind Map: Communication Etiquette

1. Basic Rules

1.1. • use proper grammar • punctuate carefully • be clear&concise • use an appropriate tone • use spell check

1.2. Contoh di Di Kehidupan Sehari-hari

1.2.1. • Meminta maaf ketika melakukan kesalahan • Berbicara dengan intonasi rendah kepada yang lebih tua • Hindari memotong pembicaraan • Mengucapkan terimakasih • Mengatakan permisi ketika hendak melewati orang-orang.

2. Benefits

2.1. • Pesan yang disampaikan dapat diterima dengan baik • Dihargai oleh orang lain • Memperbaiki dan menjaga attitude • Memperkuat hubungan komunikasi

3. Face-to-face etiquette

3.1. • Lihat keadaan lawan bicara • Ramah & Sopan • Jangan hanya bicara, juga dengarkan • Memperhatikan eye contact • Jaga intonasi & kecepatan bicara • Lontarkan pertanyaan

3.2. • Be a good listener • Communicating nonverbally

4. Writing Etiquette

4.1. • Specific Recipient • Business Letters • Memos • Reports • Email, letter, fax • Editing issues • Proof-reading

4.2. Rules for Writing Business Email

4.2.1. • Use subject lines • Set a professional tone • Proper Salutations • Use Professional Fonts • Proofread your email

5. Public Speaking Etiquette

6. 7 tips will help to become better communicator

7. • focus on the other person • listen • be concise • timing is everything • choose the right delivery • ask questions • use your words to your advantages

8. 4 things to make effective

8.1. • Practice • Preparing • Delivery • Q&A Session

9. 7 elements

9.1. • The speaker • The channel • The listener • The feedback • The interference • The situation

10. New Topic