Patient Flow
by Tracy Fazzari
1. Patient Safety
1.1. IPAC policies
1.1.1. Public Health
1.1.2. Ministry of Ontario
1.1.3. Organization
2. Communication Tools
2.1. Digital tools
2.1.1. Access to providers across entire care continuum
2.1.2. Timely access
2.1.3. Patient portal
3. Wait times
3.1. Secure surge plans involving all stakeholders
3.2. https://www.chthealthcare.com/blog/patient-flow
3.3. https://secure.cihi.ca/free_products/Emergency_Department_Wait_Times_III_2007_e.PDF
3.4. Guarded off-servicing
4. Fiscal responsibility and accountability
5. Organizational overview
5.1. Regular review and PDSA of process and flow
6. Education and messaging
6.1. Discharge packages (electronic) for community resources, care pathway, health promotion
6.2. Engaging corporate communications to ensure community is aware of Pandemic Parameters
7. Pandemic Staffing
7.1. Strong relationship with HR for recruitment
7.2. Team nursing to support surge
7.2.1. Develop supportive algorithms/tools for team
8. Quality of Care
8.1. Consistent care coordination
8.1.1. Seamless transitions
8.2. Compassion and care for patients and providers during pandemic
8.3. Shared vision with all team members at admission
8.3.1. Remote programs like Aetonix to allow access and monitoring of care throughout the journey
9. Firm discharge plans
9.1. Patient, family and care team all informed
9.2. Discharge destination
9.2.1. Engage congregate settings early
9.2.2. Involve @BSO for patients with Dementia