User capabilities

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User capabilities by Mind Map: User capabilities

1. Landlords

1.1. Landlords' Staff

1.1.1. Accounting

1.1.1.1. Should be able to access and export all transactions to manage landlord's taxes and financial documentation

1.1.2. Cleaning Personnel

1.1.2.1. Should be able to physically access all the property of their landlord to clean the place, change towels and bedsheets

1.1.3. Managers

1.1.3.1. Should be able to see incoming booking requests: confirm, modify or decline them

1.1.3.2. Should be able to exchange with clients to discuss their bookings, new or existing ones over internal messaging system of Booking.com

1.1.3.3. Should be able to give a call or reach to clients over 3rd party applications like Viber, WhatsApp, Telegram, Skype, Facebook, Instagram

1.1.3.4. Should be able to see the scheduled visits

1.1.4. Hosts

1.1.4.1. Should be able to exchange with clients over the application's internal messaging system to identify the expecting arrival and departure time

1.1.4.2. Should be able to give a call or reach to clients over 3rd party applications like Viber, WhatsApp, Telegram, Skype, Facebook, Instagram

1.1.4.3. Should be able to see the scheduled visits

2. Tenants

2.1. Business Travellers

2.1.1. Should be able to view / sort / filter all property in a specific country / region / city / locality

2.1.2. Should be able to select and book property online (via website or mobile apps)

2.1.3. Should be able to modify or cancel their booking

2.1.4. Should be able to pay for their booking using different online payment options such as PayPal, credit cards

2.1.5. Should be able to direct invoices to their company's accounting

2.1.6. Should be able to request and obtain receipts for every service provided by the landlord to be able to reimburse expenses by their company at a later time

2.2. Leisure Travellers

2.2.1. Should be able to view / sort / filter all property in a specific country / region / city / locality

2.2.2. Should be able to select and book property online (via website or mobile apps)

2.2.3. Should be able to modify or cancel their booking

2.2.4. Should be able to pay for their booking using different online payment options such as PayPal, credit cards