CUSTOMER SERVICE SKILLS

1. Goes the extra mile

2. Personalised

2.1. Greet customers by their names

2.2. taking care of returning customers

3. Good communication

3.1. Verbal

3.1.1. right words to say

3.2. Non-verbal

3.2.1. eye contact

4. proactive & attentive

4.1. finding stock at another outlet

5. genuine concern & caring

6. Good Product Knowledge