Air Ticketing Training Course

1. Instructional Methodology

1.1. Multimedia Tools

1.1.1. Slideshows

1.1.2. Interactive Content

1.1.3. Presentations

1.1.4. Screen Captures

1.1.5. Videos

1.2. Multimedia Principles

1.2.1. Segmenting

1.2.2. Chunking

1.2.3. Coherence

1.3. Course Elements

1.3.1. Video Simulations

1.3.2. Knowledge Checks

1.3.3. Assessments

2. Content Ideas

2.1. Chapter 1 - Air Ticket Issuance OL: Knowledge

2.1.1. Overview OL: Knowledge

2.1.2. Elements OL: Knowledge

2.1.3. Ticketing Process OL: Knowledge

2.1.4. Review OL: Comprehension

2.2. Chapter 2 - Air Ticket Void OL: Knowledge

2.2.1. Overview OL: Knowledge

2.2.2. Void Process OL: Knowledge

2.2.3. Review OL: Comprehension

2.3. Chapter 3 - Air Ticket Exchanges OL: Knowledge

2.3.1. Overview OL: Knowledge

2.3.2. Types of Exchanges OL: Knowledge

2.3.3. Exchange Mask OL: Knowledge

2.3.4. Review OL: Comprehension

2.4. Chapter 4 - Air Ticket Refunds OL: Knowledge

2.4.1. Overview OL: Knowledge

2.4.2. Types of Refunds OL: Knowledge

2.4.3. Refund Mask OL: Knowledge

2.4.4. Review OL: Comprehension

2.5. Course Review OL: Comprehension